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NLA - Receptionist Administrator- 1625 Independent People

closing date 23 Oct

Job Summary

Contract Type: Full Time/Permanent
Advert Start Date: 09 October, 2017
Advert End Date: 23 October, 2017
Salary: £16,781 - £17,772 (NJC 14 - 17) per annum, pro rata for part time
Location: Please refer to advertisement
Weekly Hours: 40
Job Category: Non-Local Authority Job
Vacancy Ref: NLA/Receptionist Administrator/1625/740/KH

Supporting Documents

Further information

1625 Independent People - Receptionist Administrator

Closing Date: 12pm Monday 23 October 2017

About us

1625 Independent People prevents youth homelessness in the South West and has been helping 16-25 year olds reboot their lives through housing and support for over 30 years.   Our service works because we keep young people's needs at the centre of all delivery.

With over 100 staff in four locations, we provide housing support and advice to around 2500 young people per year. We’re one of the brightest youth organisations in the South West, leaders in our field, no other organisation in the area has the same wealth of experience.   You can read more about what we do and who we are.

About the job
(Please read the full job description for more detail)
Terms, conditions and benefits:

• Pay: £16,781 to £17,772 (NJC 14-17) per year (pro rata for part time), currently under review, starting at the bottom of the scale
• Contract type: Permanent
• This is a full time post, 40 hours per week.
• 30 days’ annual leave plus Bank Holidays.
• Free Health Scheme with UK Healthcare
• Pension - Employer contributes 4% and employees contribute a minimum of 0.8%, (see Summ of T&Cs below)
• There is a requirement to work flexibly as required, which will include occasional evening work.

You’ll be working in the High Support team and line managed by the Deputy Project Manager.
You’d be based at Bristol Foyer.

The High Support team is a large and supportive team, who understand the importance of team work. The team is spread over two hostels, but this role will be based at the larger of the two. We offer housing management and support to 76 young people with high support needs.

This role is a combination of receptionist and administrator duties, and as such will often be the first point of call for young people’s and visitors' queries. You will represent the organisation to any callers, visitors and young people so you need to have a friendly and welcoming approach.

We are looking for people with administration experience and a background of working within a busy environment. You will hold a pivotal role, supporting the effective delivery and monitoring of the service. The team is busy and vibrant and needs an organised administrator to support their work with vulnerable young people.

The team are very supportive of each other and through reflective practice we are always learning from our own and each other’s experiences.

Our work is rooted in providing support in a Psychologically Informed Environment framework known as PIE.

A typical day might include:
• Answering immediate questions from young people, or sign posting them to the relevant team member
• Liaising with all members of the team, including relief workers and agencies to ensure that all shifts are covered
• Recording and reporting maintenance repairs and assisting with the monitoring of void rooms.
• Welcoming visitors to the project and site.
• Gathering data and preparing statistical information for monitoring and reporting.

About you

You have empathy and understanding of the needs of homeless young people, young people leaving care, and the barriers they face. You like being around and working with young people.

You have a real interest in helping young people develop their confidence and independent living skills. You are able to be flexible in your role and to react appropriately to a wide range of scenarios.

You can maintain professional boundaries with young people at all times.

You do not necessarily need experience of working directly with young people or within a hostel setting - an understanding of young people's needs is more important, as is a positive, can do attitude.

Everything else we can teach you and we will provide a comprehensive induction into the role and the service, with ongoing training.


Closing Date: 12pm Monday 23 October 2017
Interviews: Tuesday 31 October 2017

We believe in equal opportunities for everyone – you can read our full statement on our website.
Download the documents in the Job Pack at or email 0117 317 8800.

NOTE: This is not a Local Authority post and applicants will need to satisfy themselves with regard to condition of service.