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Customer Care Assistant

closing date 28 Jan

Job Summary

Contract Type: Part Time/Permanent
Advert Start Date: 12 January, 2018
Advert End Date: 28 January, 2018
Salary: £16,781 - £17,772 per annum pro rata
Location: Kingswood Civic Centre
Weekly Hours: 18:25
Job Category: Customer Services/Reception
Vacancy Ref: CR33108/801/TW

Job Summary/Person Specification

Further information

Under the supervision of One Stop Shop Supervisors, to be part of and effectively contribute to, a team of officers responsible for providing a high quality cost effective service on behalf of all departments, focusing on delivering the highest levels of customer service, aimed at first time resolution of enquiries.

This post is for 18.25 hours per week.
Week 1 Wednesday and Thursday 08.30 to 17.00, Friday 08.30 to 16.30
Week 2 Thursday 08.30 to 17.00 Friday 08.30 to 16.30

Based at the Kingswood Civic Centre, High Street, Kingswood BS15 9TR.

This role acts as the first point of contact for customers coming to the One Stop Shop in Kingswood.  The role undertakes a brief customer triage either resolving the issue or directing to a One Stop Shop Officer for more in depth advice.  This role will meet over 3,000 customers each month and resolve around 800-1000 enquiries themselves.

 

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all.  We welcome applications from everyone and value diversity in our workforce.