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Customer Care Officer

closing date 25 Feb

Job Summary

Contract Type: Full Time/Permanent
Advert Start Date: 07 February, 2018
Advert End Date: 25 February, 2018
Salary: £18,070 - £20,138
Location: Kingswood Civic Centre
Weekly Hours: 37
Job Category: Customer Services/Reception
Vacancy Ref: CR8050/805/RP

Job Summary/Person Specification

Further information

The Corporate Contact Centre is the first point of contact for customers contacting the Council via the telephone. We resolve complex and challenging enquiries, providing an excellent customer service to a variety of customers by resolving their enquiries at the first point of contact.

It is essential that you are able to demonstrate good communication skills and your ability to deal with customers in a professional manner.

You must be able to demonstrate that you have the ability to use a variety of software applications in the resolution of technical enquiries.

There are two permanent vacancies available.

Previous applicants need not apply.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.