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Registration Assistant CR3867/843/NSH

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Job Summary

Employment Term:
Part Time, Permanent
Working Pattern:
Part Time
Advert Start Date:
31/10/2018
Advert End Date:
23/11/2018 23:59
Salary:
£17,681.00 to £18,672 per annum pro rata
Hours per week:
29.5
Job Category:
Admin/Clerical/ Secretarial
Vacancy ID:
102669
Employment Location:
South Gloucestershire Register Office, Kingswood Civic Centre
Post Number:
CR3867/843/NSH

Job details 

Closing date:
23 Nov


Further information

Summary of Post

As a Registration Assistant you will deal with members of the public, in person and on the phone, book appointments for weddings and other ceremonies; prepare certified copies of register entries; take payments for fees; write letters and respond to e-mail enquiries, and undertake general office duties including photocopying and filing.

You will provide clerical support to the Registration Manager assisting in the collection of management statistics, preparation of the ceremony rota, collating fee payments schedules and initial checks of monthly pay forms from staff. You will occasionally assist the Deputy Superintendent Registrar by registering marriages at the register office.

The Registration Service deals with people at key stages in their lives, so you will have excellent interpersonal skills, be tactful, articulate and be able to work under pressure with meticulous accuracy and attention to detail. A pride in appearance and in-depth knowledge and skills using a range of IT software are essential together with neat and clear handwriting.

There may also be the opportunity to register marriages at our Approved Premises at weekends as part of the ceremonies team.

Interviews scheduled for week commencing 10th December.


South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.



Main Duties

• Telephone, written and personal contact with members of the public, other registration staff, and a wide variety of stakeholders to the Registration Service

• Making appointments and ceremony bookings on the registrar’s ediary

• Taking fees for ceremonies

• Searching of birth, death and marriage records and handwriting certified copies of entries

• Production of letters and reports on behalf of the Registration Manager

• Use of Excel spreadsheets to collate information and produce documents for the Registration Manager

• Use of SNAP to produce customer surveys and collate responses

• Use of specialist Registration software

• Undertake a range of other office duties as required

• Deputise for the Registrar of Marriages as necessary in order to register marriages at the register office.


Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.

Essential

5 GCSE passes at Grade C or above, including English Language and Maths, and a relevant vocational qualification or experience and skills equivalent to NVQ Level 3 (Administration) are essential.

Considerable previous clerical work experience

Considerable experience of face-to-face dealings with the public in a wide variety of circumstances

IT skills: considerable experience of using standard MS Office programmes (Word, Excel, PowerPoint), the internet and web based programmes, coupled with a willingness to learn to use other computer based systems as required

Experience of using electronic booking systems for appointments

Meticulous care for detail and accuracy plus clear, legible and neat handwriting

Proven ability to communicate orally and in writing, particularly with members of the public

Personal Skills

Excellent customer care skills with the ability to deal sympathetically and courteously with members of the public

Ability to develop good working relationships with colleagues, to deal with and command the confidence of members of the public and other stakeholders to the Registration Service

Must be able to demonstrate that he/she is adaptable and able to respond to changes in working practices; a team player who is able to work under pressure and be self-reliant with the ability to organise their own work and time as necessary

Appreciation that the Registration Service provides a service to the public and is committed to customer care

Desirable

Previous experience of working to detailed written instructions.

Experience of dealing with confidential information.

Experience in the Registration Service and the Registration Software Programme (RON).


Additional Information

Based at South Gloucestershire Register Office, Kingswood Civic Centre

Part time – 4 days per week, Tuesday to Friday

Special Working Conditions

All matters must be dealt with in a confidential manner.

A pride in appearance consistent with dealing with the public and attendance at ceremonies, acceptable to the Registration Manager and Proper Officer for Registration.


Salary: £17,681.00 to £18,672 per annum pro rata

Hours: 29.5 per week


Our Values

As an employee of South Gloucestershire Council you will be expected to have a ‘can-do’ attitude and adapt to the fast pace of change. You will strive to work well with others to reach a common goal and embrace a partnership and inclusive approach to delivering efficient and effective services. You will use your initiative to deliver and take responsibility for your performance to help the team, department and council to achieve its goals and make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services.

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