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HomeChoice Assistant

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Job Summary

Employment Term:
Full time, Permanent
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 09/12/2018 23:59
£21,074 - £23,866
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Kingswood Civic Centre
Post Number:

Job details 

Closing date:
9 Dec

Please note

This job is closed for applications.

Further information

Summary of Post

Under the general supervision of the Senior HomeChoice Officer, the post holder will support the delivery of statutory duties to provide front-line housing advice and homelessness services to those seeking a home in South Gloucestershire.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Main Duties

The post holder has the following specific duties:

Having regard to all relevant statutory provisions and frameworks, the post holder will conduct the assessment of all customers approaching for housing advice, in housing need and identifying those coming under homelessness provisions. This includes verifying legal rights of occupation, and collating all information available from any representatives and/or agencies to help inform a housing plan, including referrals for specialist help and support, and priority for supported housing places.

The post holder will be required to act as the key point of contact during the assessment phase and in many cases, the post holder will resolve the persons’ situation at this stage, including holding a caseload, concluding homelessness applications, making other appropriate applications for housing, to compile additional information as it relates to housing need or other risk information, or to gain access to relevant specialist advice or support services in order to resolve their problem/s and prevent homelessness.

Where homelessness cannot be prevented, they will determine where cases are to be referred for more intensive casework.

The post holder must be vigilant to safeguarding issues and must refer to a senior when there are any concerns about the safety or welfare of a service user or any member of the household. They will be accountable for keeping accurate and up to date records and update systems as required

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


You will have an NVQ 2 or 3 GCSE’s grades C or above, one of which must be English, or equivalent qualification or equivalent experience in a housing or related environment

Demonstrate relevant experience in a similar role, preferably housing or other statutory service, and within a multi-agency environment, and knowledge of relevant housing processes.

Demonstrate knowledge of housing options and advice, an understanding of housing remedies including homelessness and an understanding of the needs of vulnerable people and minority groups.

An ability to give clear information and to empathise with customers and deal with enquiries sensitively and record information accurately

An ability to carry out financial assessments related to housing options and some knowledge of welfare benefits

Knowledge and understanding of housing legislation, landlord and tenant law and security of tenure as it relates to this post.

Proven IT skills in using databases, spreadsheets, word processing, the internet and
electronic mailing

Exemplifying the Council's values and behaviours


There are no desirable criteria

Additional Information

You must be willing to travel within the authority and outside of the authority on occasions.

If you use your vehicle on authorised Council business, you will receive a mileage payment based on the Inland Revenue Authorised Mileage Allowance Payment Scheme (AMAPS).

The allowance is provided on the condition that your own insurance covers you for business use and indemnifies the Council against claim (including those concerning passengers) arising out of the use of the vehicle on official business.

You will also be eligible for a car loan if you meet the criteria within the Council’s Car Loan Scheme.

Closing date for applications is: 9th December 2018

Interviews will be held on the 13th December 2018

For further information after reading the job summary, you would like to discuss the post, please contact Chris Benson, 01454 868996 or via email on Chris.Benson@southglos.gov.uk.

Our Values

As an employee of South Gloucestershire Council you will be expected to have a ‘can-do’ attitude and adapt to the fast pace of change. You will strive to work well with others to reach a common goal and embrace a partnership and inclusive approach to delivering efficient and effective services. You will use your initiative to deliver and take responsibility for your performance to help the team, department and council to achieve its goals and make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services.

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

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