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Support Officer - Systems & Performance Team

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Job Summary

Employment Term:
Full Time, Limited Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 19/12/2018 23:59
£21,074 - £23866
Hours per week:
Job Category:
Information Management
Vacancy ID:
Employment Location:
Council Offices, Badminton Road, Yate, Bristol, BS37 5AF
Post Number:

Job details 

Closing date:
19 Dec

Please note

This job is closed for applications.

Further information

We have a number of exciting opportunities to join the Systems and Performance Team across multiple disciplines, such as Business Analysis, Systems Support and Business Intelligence. The council is going through a period of substantial change and there are a number of high profile projects across the Children’s, Adults and Health Department. We are looking for experienced, motivated and energetic people to play an integral part in transforming how we deliver services.

We believe that by working closely with our communities, the NHS and our partners, understanding local needs, working with individuals in a positive and responsive way, we can make a real difference. If this appeals to you we would love to hear from you.’

South Gloucestershire is in the West of England between Gloucester and Bristol, the Severn Estuary and the Cotswolds.

South Gloucestershire offers a mix of long-established urban communities, vibrant market towns, small villages and substantial new development, with a strong community spirit. We have a rich natural and cultural heritage and are conveniently located within easy commuting access of Bristol, Bath, Wiltshire, Somerset, South Wales and beyond.

We pride ourselves on being a great place to live and work - come and join us.

• Information Support Officer - Full Time - Yate (Permanent)

Working in the Education Data Management Team, you will help support the information analysts, system users, schools and early year’s providers to ensure data is recorded both accurately and in a timely manner.

• Support Officer

*Support Officer -Full Time - Yate (Fixed till March 2020)
*Support Officer -Full Time - Yate (Fixed till Dec 2019)
*Support Officer -2 x Full Time - Yate (Fixed 18 months)
*Support Officer -Part-time (25 Hrs) - Yate (Fixed till March 2020)

Working with both Adults and Children’s social care (including Early Help) you will help support the system users with understanding and recording their Business processes in the respective systems. This will involve training the users in these processes and monitoring the accuracy of the recorded data.

Interviews are scheduled for week commencing 7th January 2019

Open Evening (for questions about any of the roles on offer):
4th December 2018 16.30pm – 7.00pm at South Gloucestershire Council, Council Offices, Badminton Road, Yate, Bristol, BS37 5AF

For further information regarding the advert and our open evening, please contact:

* Lesley Connell (Lesley.connell@southglos.gov.uk or 01454 868783)

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


• Recent relevant experience in using information/electronic management systems and computers in the workplace. This must include the use of complex multi-user databases and other bespoke software packages, wordprocessing, spreadsheets, email and the internet, and good keyboard skills. You should also be able to demonstrate experience and aptitude for training and supporting others, formally or informally, in the use of Information systems and/or business processes.

• You will hold a minimum of 3 grade C’s at GCSE (or equivalent) including English and Maths; or a relevant qualification, equivalent to at least NVQ Level 2 (e.g. in Using Information Technology, Administration/Customer Services, Management, Social/Health Care); or significant recent and relevant experience in a similar role.

• You must demonstrate skills and experience in the analysis of data such as performance and data validation reports, and demonstrate the initiative and skills to investigate the background reasons for poor performance and data and propose practical solutions to address them.

• You must demonstrate the ability to prioritise and your workload and effort to meet planned and unplanned changes in demand, including the resilience and flexibility to ensure key deadlines are met in the face of such pressures.

• Must be able to communicate effectively with staff with limited or no systems knowledge. You must also have effective presentation and documentation skills, gained in a training, customer service or other support environment including the ability to undertake presentations.


• Experience in utilising Information Systems within an education, childrens social care or adult social care setting

• Experience of designing and delivering presentations, training programmes or individual support to staff

• A training/learning and development qualification (e.g. NVQ in Training)

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Our Values

Our staff need to have a ‘can-do’ attitude and adapt to the fast pace of change. They must work well with others to reach a common goal and be willing to embrace a partnership and inclusive approach to delivering efficient and effective services. They must use their initiative to deliver and take responsibility for their performance to help the team, department and council to achieve its goals and must make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services. Our managers are also required to demonstrate effective leadership qualities, shape and manage team plans and motivate their staff to achieve.

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

user support | Training | administration | IT Systems|

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