Quick Job Search
Select a job category
Select a date period
Select Salary Band value
Enter your search text

Commissioning Officer

Organisation Logo

Job Summary

Employment Term:
Part time, Limited Term
Working Pattern:
Part Time
Advert Start Date:
Advert End Date:
Closed for applications on 13/12/2018 23:59
£28,221 - £30,756
Job Category:
Vacancy ID:
Employment Location:
Badminton Road
Post Number:

Job details 

Closing date:
13 Dec

Please note

This job is closed for applications.

Further information

Summary of Post

This role sits at the heart of our Quality Assurance team who have responsibility for monitoring care and support packages to meet the assessed needs of adults who have opted for the council to arrange support on their behalf. The role is a key position and the post holder will become the Link Officer for a selection of providers who are commissioned by the Council to provide care and support to vulnerable adults.

We are looking for a results orientated, ambitious self-starter with a demonstrable track record of a strong person centred approach. Someone able to work independently, make decisions and respond to priorities within the context of a larger team, and who is able to establish new ways of working with a commitment to co-production and the delivery of outcomes. An ability to communicate effectively with a wide range of stakeholders, to show empathy and build networks will be essential skills within this role.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

We are looking for one part time temporary H7 post for 18.5 hrs per week for a period of 12 months (the working pattern will include Monday and Friday and one further half day weekly).

Main Duties

To monitor the delivery of care & support services by providers to service users who are receiving a commissioned service from the Council. This involves monitoring of systems and quality monitoring visits to providers.

Establish good working relationships with providers which will lead to strong standards being established and developed at all levels.

Ensuring timely payment of invoices on CM2000, monitoring performance against contractual Key Performance Indicators, ensuring that safeguarding alerts have been raised when necessary.

Ensuring that deadlines are met and a high level of customer service is delivered to both internal and external customers.

Analyse and evaluate information which may include legislative and regulatory areas to enhance decision making. Provide good technical advice to customers ensuring that procedures and good practice are shared.

Support the delivery of designated areas of work by co-ordinating day to day operations and contribute to developing projects and processes.

Ensure customers are well informed and that information provided is useful, relevant and given on time.

Contribute both to the monitoring of projects and reporting on cost effectiveness and quality standards and to the establishing, implementing and reviewing service standards and performance measures.

Ensure that accurate records are developed and maintained and that this information is assessed and analysed.

Communicate changes in policy and working practice to keep customers up to date and ensure all procedures and systems are updated accordingly.

Maintain high quality and consistent services to customers. Ownership is taken for responding to and/or resolving queries, complaints and requests from initial contact with the customer.

Provide an effective administration service ensuring that documents are prepared and issued and where appropriate returns are received and analysed.

Accurately and efficiently record, monitor and maintain budgets/financial information/resources and ensure that accounts are reconciled and variances are reported.

The role may involve supervision of staff on a day-to-day basis including absence monitoring, appraisals, training and recruitment ensuring that team members receive ongoing training, support and development.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


• Relevant knowledge and experience of working in an organisation that commissions and contracts in social care or similar services

• Good interpersonal skills to establish a positive relationship with a wide variety of stakeholders’ contacts and customers.

• Experience of working in a small team to effectively deliver a commissioning and contract function for social care services and able to demonstrate a flexible approach to working across different areas.

• Ability to work under pressure and to deliver against agreed targets

• Proven IT skills in using spreadsheets, word processing and e-mail packages plus experience of using computerised databases and monitoring systems such as Care Monitoring (CM2000) and Swift/AIS or similar are essential.

• You will have good literacy and numeracy skills able to undertake effective research and present findings in a clear, concise format.

• The ability to demonstrate clear and logical thinking in assessing challenges and problem solving

• You will have demonstrable experience of meeting service standards, targets and deadlines, be well organised with excellent time management skills and able to manage competing demands.

• Exemplify the Council's values and behaviours.


A degree or professional qualification in social care, health care or business studies

Knowledge of some finance functions including purchase orders and Civica or other financial management systems.

Additional Information

Use of a vehicle

If the nature of the duties require you to travel on Council business on a regular basis, so you must either have a current driving licence and provide a car, or have access to appropriate means of travel.

If you use your vehicle on authorised Council business, you will receive a mileage payment based on the Inland Revenue Authorised Mileage Allowance Payment Scheme (AMAPS). The allowance is provided on the condition that your own insurance covers you for business use and indemnifies the Council against claim (including those concerning passengers) arising out of the use of the vehicle on official business. You will also be eligible for a car loan if you meet the criteria within the Council’s Car Loan Scheme.

For an informal discussion once you have read the job summary, please contact Janice Llewellyn, Commissioning Manager on 01454 868208.

Our Values

Our staff need to have a ‘can-do’ attitude and adapt to the fast pace of change. They must work well with others to reach a common goal and be willing to embrace a partnership and inclusive approach to delivering efficient and effective services. They must use their initiative to deliver and take responsibility for their performance to help the team, department and council to achieve its goals and must make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services. Our managers are also required to demonstrate effective leadership qualities, shape and manage team plans and motivate their staff to achieve.

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

Back to top