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Assistant Commissioning Officer – Resilience Service

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Job Summary

Employment Term:
Full time, Permanent
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 13/01/2019 23:59
£21,074 - £23,866
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Council Office, Badminton Road, Yate, Bristol, BS37 5AF
Post Number:

Job details 

Closing date:
13 Jan

Please note

This job is closed for applications.

Further information

New and exciting opportunities have arisen within The Resilience Service, working in ‘The Home to Decide’ and ‘Next Step to Decide’ teams. We are recruiting for this new and dynamic service to start on the 1st April 2019.
You will be working with South Gloucestershire residents, to return home from hospital and help decide what steps to take to enable independent living. This strength based, highly driven and motivated team, will facilitate timely discharges, person centred care, provide short term enablement and promote independence.

The role of the team is to provide direct care 7 days a week, 365 days a year, across all 6 clusters in the county. You will be working closely within a team of service co-ordinators, Social workers, Occupational Therapists, Commissioning Officers, Business support workers and Rapid Responders.
The teams are recruiting for highly motivated, proactive and dedicated team members to join us.

The Resilience Service is an umbrella service for the Rapid Response Team, Home to Decide Team and Next Steps to Decide service (Alexandra Way). The service aims to reduce risk, and meet the council’s duty of care in the event of the market not being able to meet demand for domiciliary or residential care. Its secondary aims are to reduce hospital discharge delays attributable to social care and to reduce the number of hospital discharges that result in residential care.

The role of the Commissioning Assistant will assist service users and their families with the transition from acute hospital care to a care home placement or their own home with a package of care. You work within the Resilience Team with day to day operational support provided by Senior Practitioners.

You will provide accurate information about funding and fees to service users and their families and recording that they have done so, ahead of discharge and alerting any safeguarding concerns.

In return for your commitment and hard work the council offers great benefits which include:
• Local government pension scheme
• Generous annual leave entitlement
• Annual salary reviews
• Flexible working arrangements including flexi-time
• Child care vouchers and much more….

Main duties may include but are not exclusive to:

• Receive information from customers and provide advice, help and support in response to customer queries. Help them to access services.

• Maintain an awareness of service standards, developments and other issues arising within your own area of work, reporting any problems to a more senior member of staff. This will ensure that the service quality is maximised, operations are run effectively and data is correctly recorded.

• Contribute to improvements in service delivery by suggesting how things could be done better.

• Have awareness of regulations and codes of practice in particular those relating to the safety of customers and staff and where necessary checking the work environment in accordance with predetermined procedures. Ensure all information is processed in accordance with procedures and policies to given deadlines.

• To check and assess the quality of information received and clarify points to ensure that it is suitable to be processed. Explain to customers any inadequacies in the information received and the resolution which is required.

• Organise, sort and analyse specialist but relatively straight forward information and processes, highlighting and presenting any issues requiring further investigation. Maintain and update information systems and databases to ensure that customer service details and information are completed accurately.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

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