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Senior HomeChoice Officer

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Job Summary

Employment Term:
Full time, Permanent
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 13/01/2019 23:59
£31,401 to £34,106
Hours per week:
37 hours
Job Category:
Vacancy ID:
Employment Location:
Kingswood Civic Centre, High Street, Kingswood, Bristol, BS15 9TR
Post Number:

Job details 

Closing date:
13 Jan

Please note

This job is closed for applications.

Further information

Senior HomeChoice Officer

Summary of Post

Under the general supervision of the HomeChoice Service Manager, and as a member of the management team for the HomeChoice service, to lead on monitoring operational quality assurance standards in decisions in relation to housing assessments and homelessness.

The post holder will be responsible for the following specific duties:

To co-ordinate the assessment and approval of housing advice and homeless cases and be a point of contact and HomeChoice representative for those of particular emergency and public interest. The Senior HomeChoice Officer will provide day-to-day advice for complex cases to the Housing Advice and Options Team.

To be primarily responsible for correctly operating all statutory responses to requests for review, information, and enquiries from members of the public and their representatives in line with legislation and council policy.

Interviews due to take place Thursday 17 January 2018.

Main Duties

Under the general supervision of the line manager, and with support or advice where necessary, the post holder is expected to operate within Policy & Legislative guidelines and on their own initiative. For example they will be responsible for approving the acceptance of any duty to accommodate, including in an emergency, for conducting statutory reviews, and for assessing cases with an overriding need for housing or those who need a particular solution. They will also prepare responses to elected representatives including members of the council and MP’s and to requests for information made under Freedom of Information.

The Section deals with members of the public who are often in distress and may exhibit angry and challenging behaviour. The post holder may have to manage this when upholding negative decisions, and supporting the front line and customer facing teams.

Good housing can help to stabilise households and communities, improve safety and help reduce crime and fear of crime. The post holder can influence this through working as part of a team to ensure that high standards of housing advice are delivered and that customers for whom there is no duty or who are experiencing significant problems with their housing are aware of their options and how to access them. The post holder is expected to work in partnership with other agencies to achieve this, including other council departments, the police, Drug Action Team and community safety partnership and can be required to give advice and assistance in particular instances.

The prevention of homelessness impacts on the Council’s effectiveness in achieving budget savings, including minimising the use of emergency and temporary accommodation. The post holder contributes to this in working as part of a team to ensure that homelessness services are effective and that a high quality service is available to all customers.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


Educated to degree level of qualification or equivalent OR significant relevant experience in housing

Significant experience in front line housing advice in a similar setting and understanding of housing solutions and remedies and the needs of vulnerable people and minority groups

Experience in housing or homelessness, including significant knowledge of housing and homelessness legislation, good understanding of related statutory duties (e.g. Children Act 1989, and the councils Equalities duties)

Knowledge and experience of working closely with other specialist agencies and partners to ensure that housing issues, including homelessness, are resolved

Significant experience of dealing with customers, other statutory/voluntary bodies and other officers at different levels

Proven IT skills in using databases, spreadsheets, word processing, the internet and electronic mailing

Be able to demonstrate ability to make sound decisions and identify solutions for
complex cases

Be able to demonstrate the ability to manage a challenging workload and meet statutory timescales

Exemplify the Council’s values and behaviours.


Be able to demonstrate that you are able to support the work of a team and give
feedback on performance

Have awareness of managing budgets and the impact of decision making on budgets

Additional Information

For further information after reading the job summary, please contact Chris Benson 01454 868996 or via email chris.benson@southglos.gov.uk

Salary: £31,401-£34,106

Hours: 37

Closing Date: 13 January 2019

Vacancy Ref: H921/850/SS

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

Our Values

As an employee of South Gloucestershire Council you will be expected to have a ‘can-do’ attitude and adapt to the fast pace of change. You will strive to work well with others to reach a common goal and embrace a partnership and inclusive approach to delivering efficient and effective services. You will use your initiative to deliver and take responsibility for your performance to help the team, department and council to achieve its goals and make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services.

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