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ICT Services Technician

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Job Summary

Employment Term:
Full time, Permanent
Working Pattern:
Full time
Advert Start Date:
31/01/2019
Advert End Date:
17/02/2019 23:59
Salary:
£24,628.07 – £27,329.07 per annum
Hours per week:
37 hours per week
Job Category:
IT/Digital/Web
Vacancy ID:
103939
Employment Location:
Broad Lane Offices, Yate, South Gloucestershire BS37 7PN
Post Number:
CYT1022/856

Job details 

Closing date:
17 Feb


Further information

ICT Services Technician

Summary of Post
Under the management of the ICT Engineer (SDO) to provide advice and onsite support to Integra IT supported establishments on the maintenance, development and use of the ICT infrastructure, equipment, systems and software. This is to include hardware repairs and redundant kit disposal; routine system, hardware and software maintenance; testing, installation and configuration of new hardware and software It is essential that accurate logs be maintained of all calls and work undertaken on the ICT Service Desk system. As the main point of contact, it is important to maintain the customer relationship and help develop a strong working bond with supported sites.


South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.


Main Duties

• To provide ICT hardware and software support to schools and other CYP establishments, either by telephone, remote access or onsite visits as appropriate. This to include hardware repairs and redundant kit disposal; routine system, hardware and software maintenance; testing, installation and configuration of new hardware and software.
• To record and maintain an accurate log of all calls and work undertaken on the ICT Helpdesk system.
• To provide advice to coordinators and managers of establishments on the sustainability and development of their ICT infrastructure and systems.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.

Essential

The post holder will have:

• A current IT qualification or have the equivalent demonstrable experience of desktop applications and Windows operating systems – NVQ3 or equivalent in the IT field or A+, N+, MCP Desktop Qualifications
• Demonstrable problem solving skills in standard IT problems in an environment which can be varied (the post holder will have relevant expertise and patience to establish the cause of the problems and how to resolve or escalate them).
• Experience of logging calls on an industry standard service desk and Microsoft Office
• Previous service desk experience dealing with customers on the phone and working in the field
• Exemplifying the Council's values and behaviours.

Desirable

• Microsoft Certified Professional
• Experience of working in an educational organisation, private sector or technical service provider.

Additional Information

For an informal discussion, please contact Andreas Burt, ICT Strategy Manager, on 01454 863238 or email Andreas.Burt@southglos.gov.uk

Council Offices, Broad Lane, Engine Common, Yate BS37 7PN

DBS: Please note that it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post. This means that you must declare any criminal convictions, cautions, reprimands or final warnings unless these are ‘protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013).
The Disclosure and Barring Service (DBS) has a confidential checking process for transgender applicants who do not wish to reveal details of their previous identity to the person who has asked them to complete an application form for a DBS check.. The contact details are:
Sensitive Applications Team, Customer services, PO Box 165, Liverpool, L69 3JD
Email sensitive@dbs.gsi.gov.uk
Use of a vehicle: the nature of the duties require you to travel on Council business on a regular basis, so you must either have a current driving licence and provide a car, or have access to appropriate means of travel.

If you use your vehicle on authorised Council business, you will receive a mileage payment based on the Inland Revenue Authorised Mileage Allowance Payment Scheme (AMAPS). The allowance is provided on the condition that your own insurance covers you for business use and indemnifies the Council against claim (including those concerning passengers) arising out of the use of the vehicle on official business. You will also be eligible for a car loan if you meet the criteria within the Council’s Car Loan Scheme.


Salary: £24,628.07 – £27,329.07

Hours: 37 hours per week

Closing Date: 17 February 2019

Vacancy Ref: CYT1022/856

Our Values

Our staff need to have a ‘can-do’ attitude and adapt to the fast pace of change. They must work well with others to reach a common goal and be willing to embrace a partnership and inclusive approach to delivering efficient and effective services. They must use their initiative to deliver and take responsibility for their performance to help the team, department and council to achieve its goals and must make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services. Our managers are also required to demonstrate effective leadership qualities, shape and manage team plans and motivate their staff to achieve.

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

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