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ICT Helpdesk Technician Apprentice

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Job Summary

Employment Term:
Full Time, Limited Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 05/03/2019 12:00
National Minimum Wage according to age (£4.20 to £7.83 per hour)
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Broad Lane, Engine Common, Yate BS37 7PN
Post Number:

Job details 

Closing date:
5 Mar

Please note

This job is closed for applications.

Further information

Are you passionate about technology?

South Gloucestershire Council are seeking an ICT Help Desk Apprentice to provide ICT hardware and software support to schools and other young people’s establishments, either by onsite visits, telephone support or remote access as appropriate.

Throughout the 19 month apprenticeship you be trained and gain work experience of carrying out a variety of duties such as;

•Routine hardware and software maintenance
•Installation and configuration of new hardware and software as well as hardware repairs
•Service desk calls or installations

You will receive supervision, guidance and support from your workplace supervisor and a workplace mentor. As part of the apprenticeship you will complete Level 3 Infrastructure Technician at Gloucestershire College, to commence on the 8th April 2019. (Travel to Cheltenham Campus is required for which travel and parking costs will be reimbursed).

If you enjoy problem solving, you could be the apprentice for us!

Please note that you will be expected to undertake a basic skills assessment as part of the selection process. This will be emailed to you by the college to complete by a specific date.

It is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post. This means that you must declare any criminal convictions, cautions, reprimands or final warnings unless these are protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (amended in 2013).

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Main Duties

•To provide ICT hardware and software support to schools and other establishments, either by telephone, remote access or onsite visits as appropriate. This to include hardware repairs and redundant kit disposal; routine system, hardware and software maintenance; testing, installation and configuration of new hardware and software.
•To record and maintain an accurate log of all calls and work undertaken on the ICT Service desk system.
•Provide hardware maintenance service to our customers.
•To provide advice to coordinators and managers of establishments on the sustainability and development of their ICT infrastructure and systems.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


•Must hold a minimum qualification of 3 grade C’s at GCSE (or Grade 4-9) including English, Maths, or equivalent or be willing to work towards Level 2 in English and Maths.

•Good research and problem solving skills

•Excellent IT and numeracy skills

•Able to communicate well with others, in order to provide an excellent customer service.

Additional Information

You must be able to get to your location of work: Council Offices, Broad Lane, Engine Common, Yate BS37 7PN and training provider: Gloucestershire College, Princess Elizabeth Way, Cheltenham, GL51 7SJ.

Travel to and from the college and parking costs will be reimbursed.

DBS check required: Yes

Salary: NMW

Aged 25+
£7.83 per hour or £15,106 annually
Aged 21-24
£7.38 per hour or £14,238 annually
Aged 18-20
£5.90 per hour or £11,383 annually
Under 18
£4.20 per hour or £8,103 annually

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

Our Values

As an employee of South Gloucestershire Council you will be expected to have a ‘can-do- attitude and adapt to the fast pace of change. You will strive to work well with others to reach a common goal and embrace a partnership and inclusive approach to delivering efficient and effective services. You will use your initiative to deliver and take responsibility for your performance to help the team, department and council to achieve its goal and make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services.

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