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Care and Support Workers (Rapid Responders)

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Job Summary

Employment Term:
Zero Hours
Working Pattern:
As and when required
Advert Start Date:
Advert End Date:
Closed for applications on 19/08/2019 16:00
£18,795 - £19,171 (pro-rated to hours worked)
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Badminton Road
Post Number:

Job details 

Closing date:
19 Aug

Please note

This job is closed for applications.

Further information

As a responder you will undertake emergency care/rapid response, including responding to Telecare equipment and lifeline alarms, emergency personal care, assisting South Gloucestershire residents in crisis and, if necessary, support them in their own homes until a Care Provider is allocated.

We are keen to attract applications from individuals able to offer flexible hours to compliment our existing bank of workers.

About the team

The Emergency Rapid Response Team is part of Adult Services within the Children, Adults and Health directorate. Generally all arms of this service provide a professional social care service in respect of emergencies which reach crisis level out of working hours and cannot wait until the next working day

The Emergency Rapid Response Team consists of 20/40 responders with 2 FTE managers out of hours and 4 PT managers on call during office hours. The Team is managed by a Registered Manager.

If you are interested in applying for this vacancy, please complete the attached application form and email this back to HRservicecentre@southglos.gov.uk.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Main Duties

Deliver care for cases allocated by senior colleagues ensuring that services are effectively provided in line with regulations and codes of practice.

Support service users with personal and practical care, in the taking of medication and accessing facilities.

Enable service users to live as independently as possible by helping them and assisting with everyday tasks. If relevant: assist in the use of equipment and materials.

Promote engagement in social activity liaising with other statutory, voluntary and private agencies as appropriate.

Ensure that work practices meet the required standards and that customers are provided with the help, information and support they need.

Assist and support volunteers and work with local community networks and groups to allow them to gain the necessary skills and knowledge, encouraging a culture of inclusion.

Record progress in care plans, logs, reviews and incident forms so that documents are completed accurately, on time and meet Council standards.

Take action to refer issues as necessary in accordance with Safeguarding Procedures in order to protect vulnerable people.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


You will have training and experience of working in similar service areas.

You will hold a CQC Care Certificate or be prepared to complete the relevant training to obtain the qualification within 12 weeks.

Have a vocational qualification e.g. QCF or NVQ 2 or above is desirable.

You will show sensitivity and empathy in your work.

You will demonstrate knowledge of professional care groups and external contacts e.g. GPs, nursing services and emergency services

You are able to manage challenging behaviour e.g. behavioural difficulties in homes and/or the community

You will demonstrate knowledge of relevant legislation, regulations and codes of practice.

You will hold an up to date driving licence. The service is currently looking at using several small vehicles in order to carry lifting equipment. You may be asked to drive a Rapid Response vehicle during your shift.

You will hold an up to date driving licence. The service is currently looking at using several small vehicles in order to carry lifting equipment. You may be asked to drive a Rapid Response vehicle during your shift.

Additional Information

DBS: Please note that it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post. This means that you must declare any criminal convictions, cautions, reprimands or final warnings unless these are ‘protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013).
The Disclosure and Barring Service (DBS) has a confidential checking process for transgender applicants who do not wish to reveal details of their previous identity to the person who has asked them to complete an application form for a DBS check.

The contact details are: Sensitive Applications Team, Customer services, PO Box 165, Liverpool, L69 3JD (Email: sensitive@dbs.gsi.gov.uk)

Use of a vehicle: The nature of the duties of this post will require you to travel on Council business on a regular basis, so you must either have a current driving licence and provide a car, or have access to appropriate means of travel.
If you use your vehicle on authorised Council business, you will receive a mileage payment based on the Inland Revenue Authorised Mileage Allowance Payment Scheme (AMAPS). The allowance is provided on the condition that your own insurance covers you for business use and indemnifies the Council against claim (including those concerning passengers) arising out of the use of the vehicle on official business. You will also be eligible for a car loan if you meet the criteria within the Council’s Car Loan Scheme.

For other information please contact Victoria McCuaig, Service Team Manager (01454 866127 or Victoria.mccuaig@southglos.gov.uk)

Salary: £18,795 - £19,171 (pro rata to hours worked)
Hours: zero
Vacancy Ref: SGC0617

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

Our Values

As an employee of South Gloucestershire Council you will be expected to have a ‘can-do’ attitude and adapt to the fast pace of change. You will strive to work well with others to reach a common goal and embrace a partnership and inclusive approach to delivering efficient and effective services. You will use your initiative to deliver and take responsibility for your performance to help the team, department and council to achieve its goals and make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services.

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