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INTERNAL ONLY - Parking Appeals Case Officer

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Job Summary

Employment Term:
Full time, Permanent
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 15/08/2019 23:59
£19,554 - £21,166
Job Category:
Planning & Transportation
Vacancy ID:
Employment Location:
Badminton Road
Post Number:

Job details 

Closing date:
15 Aug

Please note

This job is closed for applications.

Further information

Parking Appeals Case Officer

Please note this post is restricted to existing employees of the council.

Summary of Post

This post offers an exciting opportunity to join a busy and proactive team dealing with all aspects of the administration of Penalty Charge Notice (PCNs) progressions. The role includes decision making on PCNs that have been contested by drivers and contact both verbally and in writing to enquiries. The Parking Appeals team adhere to policy and discuss openly decisions in a team forum. The post creates an opportunity to develop key skills in customer care and a sound knowledge of parking legislation and the Council’s Parking Enforcement Policy. The Parking Enforcement Team contributes significantly to the community by reducing emissions caused by stationary traffic, maximises available parking spaces, particularly for the disabled and at town centre locations and increasing road safety.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Main Duties
• to respond to challenges and appeals against Penalty Charge Notices
• give advice to members of the public and businesses on the parking controls in South Gloucestershire.
• deal with customer enquiries in writing, face to face and by telephone
• deal with the administration of PCN progressions including registration at County Court and referral to Enforcement Agents.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.

1. You will have a relevant professional qualification or equivalent relevant experience
2. You must be able to work on your own and use your own initiative.
3. You must be able to manage a work load and comply with statutory requirements and guidelines.
4. You must be able to deal with aggressive and confrontational situations
5. Good verbal and written communication skills
6. Exemplifying the Council's values and behaviours.


1. You will have detailed knowledge of parking enforcement legislation, backed by evidence of appropriate specialist knowledge of the operation and practice of parking enforcement.

Salary: £19,554 - £21,166

Hours: 37

Closing Date: 15th August 2019

Vacancy Ref: 105513

Please note this post is restricted to existing employees of the council.

Our Values

Our staff need to have a ‘can-do’ attitude and adapt to the fast pace of change. They must work well with others to reach a common goal and be willing to embrace a partnership and inclusive approach to delivering efficient and effective services. They must use their initiative to deliver and take responsibility for their performance to help the team, department and council to achieve its goals and must make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services. Our managers are also required to demonstrate effective leadership qualities, shape and manage team plans and motivate their staff to achieve.

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

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