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Business & Admin Support Officer

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Job Summary

Employment Term:
Part time, Limited Term
Working Pattern:
Part Time
Advert Start Date:
Advert End Date:
Closed for applications on 29/08/2019 23:59
£19,554.00 (pro rata to hours worked)
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Badminton Road
Post Number:

Job details 

Closing date:
29 Aug

Please note

This job is closed for applications.

Further information

Business & Admin Support Officer (CAH)

Summary of Post

This role is to provide a fully comprehensive and confidential Business and Administration Support Officer Service to allocated Service Managers in the Integrated Children’s Service, Children, Adults and Health (CAH) department.

The Children’s Adults and Health Department provides some of the Council’s most valued services, supporting children and vulnerable adults and this role offers a very rewarding opportunity to contribute to this important area.

You will work under the personal direction of the Children’s Service Managers, but in a busy office will be expected to work with a high level of personal initiative, particularly when the Service Managers are out of the office.

You will report directly to the Directors PA. You will have regular contact, liaison and support as one of a group in CAH.

A key aspect of the Business and Administration role is to ensure that consistent and high quality support is provided to the Service Managers. You will manage diaries and make appointments and arrange meetings as necessary.

You will support the Service Managers in working electronically wherever possible.

The role will primarily be office based.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Main Duties

Provide advice to customers, contacts, external organisations and colleagues ensuring that they receive appropriate guidance about policies, procedures and processes whilst ensuring effective working relationships are maintained.

Carry out research; collate data and present information within your area of service specialism. This may include drafting documentation and clear, accessible findings.

Ownership is taken for responding to queries, MP Enquiries, FOI’s, complaints and requests from initial contact with the customer all within the allocated time frame. Issues that are not possible to resolve are promptly relayed to more senior members and the customer is informed accordingly.

Provide a wide and varied range of administrative tasks to assigned projects ensuring written reports are compiled, support is provided and records are accurate which will help to inform decision making.

Co-ordination of leads for audit moderation/room bookings and link with Linda Frazer to ensure Shared Folder is used properly and managed. QPF organisation once process agreed and ensure Shared Folder is used properly and managed.

To co-ordinate, monitor and action Service Manager’s emails whilst covering annual leave (1 week +).

This role will apply knowledge and experience about the needs of senior managers and the organisation to solve problems and deliver work to deadlines. Typical problems the you will be required to solve are:

An urgent meeting is requested for the Service Manager which clashes with existing obligations; the post holder will need to prioritise the commitments and negotiate with others to set the meeting up with the most critical attendees.
Other problems relating to specific work areas in the departments may occur from time to time, and the post holder may have to use service-specific knowledge to solve these, such as queries by Councillors or MPs.
In the case of pressing complex queries the post holder would be able to seek advice from the Service Managers or another senior member of staff.

To provide specific services as an individual contributor or operator as a member of a wider team.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


You will have relevant experience in organisation and administration across a range of different disciplines and skills, and to have experience of supporting a senior manager.

You Should have National Vocational Qualification (level 3) Administrative or equivalent and a minimum of 50 wpm typing.

You will be flexible and resilient with good attention to detail, organisational skills and the ability to work on own initiative to tight deadlines and manage multiple priorities.

Good verbal and written communication skills with the ability to collate and communicate information in verbal and written formats.

IT knowledge and its practical application, including experience of using Microsoft Office (Word, Excel, PowerPoint).

Exemplify the Council's values and behaviours.


Experience of working within Local Government

Knowledge of the democratic process within the Council

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