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Business Support Officers

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Job Summary

Employment Term:
Full time, Permanent
Working Pattern:
Please See Advert Text
Advert Start Date:
Advert End Date:
Closed for applications on 16/10/2019 23:59
£19,554 to £21,166 (pro rata for the part time post)
Hours per week:
Please see advert text
Job Category:
Vacancy ID:
Employment Location:
Council offices, Badminton Road, Yate and Council offices, Kingswood, Bristol.
Post Number:

Job details 

Closing date:
16 Oct

Please note

This job is closed for applications.

Further information

Business Support Officer

(Previous applicants need not apply)

Summary of Post

We are looking for experienced Administrators to provide administrative support to the Children, Adults and Health department . You will work under the supervision of the Business Support Coordinator and Supervisor supporting our professional teams within Badminton Road and/or Kingswood Civic Centre.

1 x Fulltime, permanent post - 37hrs per week

Main Duties

Provide administrative support to managers ensuring work carried out is efficient and procedures are effectively implemented.

Act as a main point of contact for the department and provide effective communication when dealing with enquiries and information requests.

Collate and maintain records and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted.

Research information within your area of service specialism and collate evidence for presentation in reports. This may include drafting sections of documents for use by others.

Interact with customers, colleagues and partners to maintain strong working relationships.

Communicate specific concerns, queries and issues and ensure they are accurately and promptly relayed when necessary.

Accurately record and also assist in the monitoring and maintaining of budgets/ financial information and resources.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


Please indicate which post you are most interested in.

You will hold a minimum qualification of 3 grade C’s at GCSE (Grade 4 or equivalent qualification) including English and Maths or you will hold equivalent relevant experience within a similar role in administration.

Ability to work at pace and produce error free work.

Experience in minute taking.

Experience of handling challenging calls from and to young people regarding life skills and life experiences.

Ability to communicate effectively to service users, professionals and partnership agencies using a variety of media i.e. email, phone, face to face etc.

IT knowledge and its practical application, including experience of using Microsoft Office (Outlook, Word, Excel, PowerPoint) preferably Word. Have knowledge of formatting, editing of word documents and typing reports.

Have experience in using databases and maintaining computerised record systems, including running standard reports, analysing data and presenting findings.

Have experience of basic financial procedures i.e. petty cash, invoicing, raising purchase orders etc.

You will have good organisation and literacy skills, attention to detail and able to write letters and contribute to providing information for reports.


Have experience in working in an environment related to children and/ or adult services.

Experience in ICS and CAPITA or similar professional databases.

Hold a qualification in IT or word processing.

Additional Information

For an informal discussion, after having read the job summary, please contact Alison Beresford, Business Support Supervisor on 01454 866711 or Alison.Beresford@southglos.gov.uk

Salary: £19,554 to £21,166 (pro rata)

Hours: 37

Closing Date: 16th October 2019

Vacancy Ref: CYP6614/939/FC

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.


As an employee of South Gloucestershire Council you will be expected to have a ‘can-do’ attitude and adapt to the fast pace of change. You will strive to work well with others to reach a common goal and embrace a partnership and inclusive approach to delivering efficient and effective services. You will use your initiative to deliver and take responsibility for your performance to help the team, department and council to achieve its goals and make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services.

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