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Business Support Coordinator

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Job Summary

Employment Term:
Full time, Permanent
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 25/02/2020 23:59
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Badminton Road, Yate
Post Number:

Job details 

Closing date:
25 Feb

Please note

This job is closed for applications.

Further information


Summary of Post

The post holder will be responsible for leading and providing supervision to a team of administrative staff.

The team provides a comprehensive and effective administrative and resource support service for the Department of Children, Adults and Health teams based in the Badminton Road and the Kingswood Centre offices, working across sites to meet the service demand.

Main Duties

In this key role you will act as the key liaison point between staff in the team, managers and other teams across the rest of the department. The responsibilities for resources include staffing, health and safety, finance, information and records, customer services, data input and management.

A range of new ways of e-working are being introduced and these roles are key in contributing to the design and implementation of new processes. Your role will be pivotal in providing support to administrative and professional staff in the new ways of working, in order to encourage maximum efficiencies from the new systems.

You will work with the Business Support supervisor to ensure that the Business Support Team are operating in the most efficient way possible, negotiating work tasks and deadlines with managers across the department and resolving queries and problems when they arise.

This will involve assessing new work requests in conjunction with the supervisor and reviewing the parameters within which the team will operate on an on-going basis. It is expected that the Business Support Co-ordinator will have primary responsibility for identifying where an operational procedure needs improvement, or does not exist, and working with senior management to develop an appropriate procedure.

You will ensure that staff within the team are developed and supported, including appraisals, training and recruitment, absence monitoring, and ensuring that team members receive on-going support and development.

This role is crucial in developing and maintaining an excellent, flexible and diverse administrative service ensuring compliance with statutory requirements in a constantly changing environment.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


Have experience of working in an environment related to children and/or adults services or within a similar role

Hold NVQ level 4, or be able to demonstrate an equivalent level of knowledge, in business administration/administration services including monitoring budgets and experience of cash handling.

Excellent interpersonal and communication skills with demonstrable ability to lead a team of administrators to deliver across different areas of activity.

Sound knowledge of IT systems eg Microsoft Office packages, in particular Word and Excel. You will have demonstrable experience of collating and analysing information, running data reports and presenting findings to suit different audiences in a range of formats.

Good organisational and time management skills, with the ability to negotiate and work in a flexible and resilient way to meet service deadlines

Exemplifying the Council’s values and behaviours.


A managerial or supervisory qualification to NVQ level3/Cert in Management Studies (CMS)

Experience in using ICS and/or CAPITA

Additional Information

Use of a vehicle: If the nature of the duties require you to travel on Council business on a regular basis, so you must either have a current driving licence and provide a car, or have access to appropriate means of travel.

If you use your vehicle on authorised Council business, you will receive a mileage payment based on the Inland Revenue Authorised Mileage Allowance Payment Scheme (AMAPS).

The allowance is provided on the condition that your own insurance covers you for business use and indemnifies the Council against claim (including those concerning passengers) arising out of the use of the vehicle on official business. You will also be eligible for a car loan if you meet the criteria within the Council’s Car Loan Scheme.

Salary: Hay 7 £28,785.00 to £31,371.00

Hours: 37 hours per week

Closing Date: 25 February 2020

Vacancy Ref: SA83004/004/VW

Our Values

Our staff need to have a ‘can-do’ attitude and adapt to the fast pace of change. They must work well with others to reach a common goal and be willing to embrace a partnership and inclusive approach to delivering efficient and effective services. They must use their initiative to deliver and take responsibility for their performance to help the team, department and council to achieve its goals and must make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services. Our managers are also required to demonstrate effective leadership qualities, shape and manage team plans and motivate their staff to achieve.

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

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