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Administrative Assistant – Emergency Duty Social Work Team

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Job Summary

Employment Term:
Part Time, Permanent
Working Pattern:
Part Time
Advert Start Date:
Advert End Date:
Closed for applications on 13/11/2018 23:59
£18,870 to £20,541 (pro rata to hours worked plus enhancements for out of hours working)
Hours per week:
29 -37 hours
Job Category:
Vacancy ID:
Employment Location:
Council offices, Badminton Road, Yate, Bristol, BS37 5AF
Post Number:

Job details 

Closing date:
13 Nov

Please note

This job is closed for applications.

Further information

Administrative Assistant – Emergency Duty Social Work Team

Salary: £18,870 to £20,541, pro rata, plus enhancements for out of hours working.

Hours: 29 - 37 hours

Closing Date: 11 November 2018

Location: Badminton Road.

We are currently recruiting an Administrative Assistant to join our Emergency Duty Social Work team. This is an exciting role that offers the opportunity to gain a wide variety of experience in a very busy and vibrant social work team. The role primarily covers out of hours so may suit a student in the health or social care field or someone who is unable to do a daily 9am-5pm role.

Summary of Post

The Emergency Duty Team is an out-of-hours, generic duty social worker team covering South Gloucestershire, Bath and North East Somerset, Bristol and North Somerset and is made up of senior social workers, two assistant team managers and a manager.

This role provides administrative support to this team, which includes acting as a call handler during busy periods, identifying resources, word processing, providing basic IT support to EDT officers, producing spread sheets and maintaining client records, performance information and financial records.

The role works on a two week rolling rota covering mainly out of office hours. This includes working alternate weekends, evenings and bank holidays. We offer an enhancement for Sunday and bank holiday working and there is also some flexibility in hours worked and start/ finish times .e.g. 15:00 – 22:00 or 17:00-23:00

As well as flexibility there are great benefits that come with working for the council including local government pension scheme, child care vouchers and generous leave entitlement.

We also recognise that sometimes the work we do can be challenging and even distressing at time so you will be trained and equipped to carry out the role confidently but will also be fully supported by a great team.

Main Duties

Support the Emergency Duty Social Work Team Officers in the delivery of specialist processes and procedures ensuring that all customers receive an effective, functioning service and information is provided.

Liaise with customers ensuring that service activities are supported, routine problems are resolved and alternative courses of action are recommended if necessary.

Collate and maintain records, databases and documents and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted.

Accurately record and also assist in the monitoring and maintaining of budgets/financial information/resources.

Your key responsibilities will include:

To screen and record phone messages from the public and professionals on the electronic logbook, alerting the team to urgent calls.

To act as call handler when required, e.g. during busy periods. This will entail taking phone calls from members of the public, Department professionals, health professionals, the police and other agencies, gathering basic details and passing on promptly to the relevant person.

Word processing confidential reports, letters and memos, standard letters, social work reports.

Maintaining, clients’ records (both electronic and paper), completing statistical records and data returns on spread sheets, maintaining the staff rota and records for the pool cars.

Completing statistical records, collating data and producing excel spread sheets.

To assist in the provision of financial records and procedures as necessary, including records for purchasing and invoicing.

Contacting providers to identify available resources. For example, contacting foster carers, care homes, B&B’s, and kennels if families have pets, to check for availability, and then passing back to a social worker to arrange accommodation.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.

Essential Criteria

Maths and English GCSE grade C or equivalent qualification, or equivalent skills and experience in administrative tasks.

Possess good numerical skills (e.g. invoices, monitoring budgets etc.)

Able to organise, plan and co-ordinate own work effectively.

Ability to work on own initiative and resolve straightforward problems.

Ability to communicate effectively and work co-operatively with people across a wide spectrum of professional and organisations.
Ability to take complex data and produce excel spread sheets or have a willingness to undertake training in Excel.

Experience of Information Technology - including maintaining databases, e-mail, and word processing typing/keyboard skills.

A good understanding of regulations and principles of confidentiality and data protection.

Exemplify the Council’s values and behaviours.

Desirable Criteria:

Experience of working in, and/or an understanding of, social care services.

Additional Information

For an informal chat to find out more or to discuss working patterns please contact Melissa Ward, Emergency Services Manager on 01454 866801.

South Gloucestershire Council is committed to treating everyone fairly, to challenging in equalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

Our Values

As an employee of South Gloucestershire Council you will be expected to have a ‘can-do’ attitude and adapt to the fast pace of change. You will strive to work well with others to reach a common goal and embrace a partnership and inclusive approach to delivering efficient and effective services. You will use your initiative to deliver and take responsibility for your performance to help the team, department and council to achieve its goals and make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services.

To apply for this position please send your CV to Melissa.ward@southglos.gov.uk

Vacancy Ref: SGC0537/842/SS

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