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Business Support Officer - Safeguarding

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Job Summary

Employment Term:
Full time, Permanent
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 09/07/2019 23:59
£19,554 to £21,166
Hours per week:
37 hours
Job Category:
Vacancy ID:
Employment Location:
Council offices, Badminton Road, Yate, Bristol, BS37 5AF
Post Number:

Job details 

Closing date:
9 Jul

Please note

This job is closed for applications.

Further information

Business Support Officer - Safeguarding

Summary of Post

To provide a specific transactional or processing service as a member of a wider team. You will be expected to set up meetings, take the minutes of general and Institutional Safeguarding meetings, then type up these minutes and send them out to the attendees, saving a copy into the IT client Record Information System. You will also assist with the administration work for the Deprivation of Liberty Team and once a month answer the telephone for the Customer Services Desk Team, as well as general day to day tasks for this team.

Main Duties

Collect information and maintain records or databases to provide information for use by others.

Support the service by performing tasks in a specialist area ensuring that problematic or complex issues are raised with senior staff.

You will provide customers with basic information ensuring that an effective courteous customer service is given.

Prepare documents and other materials for use in the specialist area to a good, accurate standard using some non-standard formats and software.

Support meetings, ensuring that minutes are taken and actions are chased as well as supporting internal and external events.

Research information within your area of service specialism and collate evidence for presentation in reports. This may include drafting sections of documents for use by others.

Assist with administrative support to the Deprivation of Liberty Team to be completed within the necessary statutory obligations and legal timescales.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


A minimum of 3 GCSEs or equivalent to include Math’s and English OR a relevant vocational qualification equivalent to NVQ Level 2.

An understanding and knowledge of computer based software programs such as MS office.

The ability to be able to take Minutes of meetings.

You must be able to demonstrate that you possess good interpersonal skills and telephone manner and an awareness of Data Protection and Freedom of Information issues.

You will need to demonstrate that you can work effectively as part of a team and are able to use your own initiative and work independently on general tasks. You are also required to have experience and ability to prioritise your own workload and work under pressure when necessary.

Able to demonstrate that you are able to display discretion, reliability, motivation and resilience under pressure.

You must be willing to undertake other office support functions as directed by the Business Support Team Leader to enable the day to day business to operate both effectively and efficiently, which may include travelling to other office locations if required.


NVQ Level 3 in relevant occupational area (Admin, I.T., Customer Services), or equivalent.

Understanding or knowledge of computer based record systems.

Previous experience / knowledge in an Adult Social Care setting.

Experience of CIVICA on line ordering system

Additional Information

For further information after reading the job summary, please contact Carolyn Gray – Business Support Co-ordinator on 01454 866229 or email carolyn.gray@southglos.gov.uk.

Salary: £19,554 to £21,166

Hours: 37 per week

Closing Date: 9 July 2019

Vacancy Ref: SA9007/925/SS

Our Values

As an employee of South Gloucestershire Council you will be expected to have a ‘can-do’ attitude and adapt to the fast pace of change. You will strive to work well with others to reach a common goal and embrace a partnership and inclusive approach to delivering efficient and effective services. You will use your initiative to deliver and take responsibility for your performance to help the team, department and council to achieve its goals and make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services.

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