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Emergency Services Officer

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Job Summary

Employment Term:
Part Time, Permanent
Working Pattern:
Part Time
Advert Start Date:
Advert End Date:
Closed for applications on 22/07/2019 23:59
£28,221 - £30,759 pro-rated to hours worked
Hours per week:
Job Category:
Social Work
Vacancy ID:
Employment Location:
Council Offices, Badminton Road, Yate, Bristol, BS37 5AF
Post Number:

Job details 

Closing date:
22 Jul

Please note

This job is closed for applications.

Further information

To undertake the assessment of needs, devising and planning action, implementing and evaluating it in order to promote independence and deliver a high standard of personalised care.

Coordinate a 24 hour Rapid Response service ensuring the efficient provision of emergency and urgent personal care and welfare visits in order to assist South Glos residents when in crisis to enable residents to remain living independently in their own homes. The role will also deal with reviewing, assessing and implementing emergency personal care packages for new and existing service users. As a result of a change in service users needs out-of-hours includes evenings and a shift every other weekend . The role also includes co-ordinating an immediate response to Telecare and Carer’s emergencies.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Main Duties

The post holder will be required to use their specialist knowledge, skills and experience to respond to complex situations.

The post holder will need to assess service users with complex needs in emergency situations out of hours, and compile and implement short term care packages to be reviewed by the appropriate day time services. If un-met needs are identified during assessments or reviews with a service user, the post holder will decide on the most appropriate response.

The post holder will need to implement the most cost effective response in providing emergency personal care (out of hours) e.g. the provision of emergency personal care services to prevent the need for emergency residential respite care or to enable a hospital discharge.

The post holder will ensure that all responders have Care Certificates where necessary and are up to date with supervisions, team meetings and training.

The post holder will be required to work with a high level of autonomy to an out of hours duty rota.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


NVQ 3 or above with relevant experience in health and social care.

Relevant experience of working in a similar service area

Knowledge of the relevant legislation, regulations and codes of practice

Exemplifying the Council's values and behaviours.


A professional qualification e.g. social work degree

Knowledge of the processes and procedures of an emergency response team

If relevant: you will have a proven ability to supervise and allocate work to others, monitoring their performance and taking corrective action

Additional Information

For an informal discussion, once you have read the jobs summary, please contact Victoria McCuaig - Team Manager, Resilience Team on 01454 866127 or email Victoria.McCuaig@southglos.gov.uk.

This post will form part of a team of 5 Emergency services Officers in the Rapid Response Team working on a 18.5 Flexible shift rota to support the duty desk.

Rapid Response service hours are 8:00 – 22:15, 7 days a week.
Shifts will include evenings, weekends and Bank Holidays.

Our Values

Please note that it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post. This means that you must declare any criminal convictions, cautions, reprimands or final warnings unless these are ‘protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013).

The Disclosure and Barring Service (DBS) has a confidential checking process for transgender applicants who do not wish to reveal details of their previous identity to the person who has asked them to complete an application form for a DBS check.. The contact details are:

Sensitive Applications Team, Customer services, PO Box 165, Liverpool, L69 3JD
Email sensitive@dbs.gsi.gov.uk

Our staff need to have a ‘can-do’ attitude and adapt to the fast pace of change. They must work well with others to reach a common goal and be willing to embrace a partnership and inclusive approach to delivering efficient and effective services. They must use their initiative to deliver and take responsibility for their performance to help the team, department and council to achieve its goals and must make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services. Our managers are also required to demonstrate effective leadership qualities, shape and manage team plans and motivate their staff to achieve.

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

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