Quick Job Search
Select a job category
Select a date period
Select Salary Band value
Enter your search text

HomeChoice Officer

Organisation Logo

Job Summary

Employment Term:
Full time, Permanent
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 17/10/2018 23:59
£28,221 - £30,756
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Kingswood Civic Centre
Post Number:

Job details 

Closing date:
17 Oct

Please note

This job is closed for applications.

Further information

Summary of Post

Under the general supervision of the Housing Advice and Options Team Manager, you will provide advice and assistance to customers seeking a home in South Gloucestershire. You will carry out a housing options assessment with households in housing need and any representatives and/or agencies involved with them in order that there is full awareness of needs, preferences and options.

Interviews will be held on the 25th October 2018

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Main Duties
Where possible, you will help prevent customers from becoming homeless, or help them secure alternative housing. This includes the assessment of complex cases involving tenure rights, financial assessment and social and medical needs, and eligibility for the homelessness prevention schemes operated by HomeChoice. Where there are no alternative housing solutions you will assess applicants’ eligibility for assistance under the homeless legislation and issue decisions determining whether a homelessness duty is owed.

You will take lead responsibility for cases by establishing and maintaining effective contact with housing applicants, their representatives, and staff and colleagues in other agencies and take action in situations where the welfare of customers may be at risk due to housing need and homelessness. This may include helping households in housing need gain access to relevant support services, investigating and coordinating multi-agency approaches, or alternately, participating in multi-agency conferences where necessary.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


Appropriate professional qualification, e.g. HND/HNC in Housing, NVQ Level 4 or equivalent is essential and/or considerable experience of housing and homelessness legislation
Demonstrate a working understanding of housing remedies, and considerable experience of delivering housing access and homelessness services and significant understanding of the needs of vulnerable people and minority groups

Considerable knowledge of relevant legislation including Housing Act 1996 Part VII, landlord and tenant law, and civil procedures , and of working within rehousing policies.

Considerable experience of team work and making a positive contribution.

Demonstrate that you are able to manage your own workload, respond to emergency assessments, and be flexible

Considerable experience of dealing with customers, other statutory/voluntary bodies
and other officers at different levels to negotiate and influence outcomes for customers

Proven IT skills in using databases, spreadsheets, word processing, the internet and
electronic mailing

Exemplifying the Council's values and behaviours.


Demonstrate an awareness of the link between good advice and prevention and the use of resources.

Additional Information

For further information after reading the job summary, please contact Chris Benson, 01454 868996 or via email on Chris.Benson@southglos.gov.uk

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

Back to top