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Housing Officer

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Job Summary

Employment Term:
Full time, Permanent
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 12/11/2018 23:59
£24,657 - £27,358
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Kingswood Civic Centre
Post Number:

Job details 

Closing date:
12 Nov

Please note

This job is closed for applications.

Further information

Under the general supervision of the Housing Access Team Manager, you will be responsible for procuring and managing quality private sector accommodation provided for people who are homeless or threatened with homelessness through the Council’s private sector access schemes. You will be responsible for managing all agreements with landlords for the use of their accommodation, including leasing schemes, property management agreements or tenant introduction. You will be supporting tenants to sustain their tenancies.

This includes accommodation let as temporary accommodation, accommodation let for homelessness prevention and offers made to homeless households for discharge of duties or for the provision of supported housing for adults with disabilities.

You will be liaising with landlords and tenants on a daily basis in all aspects of housing and tenancy management.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Main Duties
Under the guidance of the line manager, the post holder will be responsible for all housing management responsibilities for properties within their case load and ensuring that the tenant fulfils the terms of their occupancy, including arrears control, assessing repair and maintenance reports, arranging for these to be done, recharging tenants where appropriate, and supporting the tenant in doing so and taking enforcement action when necessary.

The post holder is expected to operate within Policy & Legislative guidelines and on their own initiative. The Housing Access Team Manager will provide day-to-day advice for complex cases.

The post-holder will deliver a high quality service to landlords, fulfilling the terms of any agreements to lease or manage their properties, assessing and settling claims and negotiating disputes. S/he will arrange for repairs and maintenance, and manage any financial arrangements in relation to tenancies and the use of the landlord’s property.

The post holder will sometimes be providing services to customers with support needs who are experiencing stress as a result of their housing situation and who may exhibit angry and challenging behaviour. The post holder is expected to deliver services in these circumstances and to ensure that the customer is able to receive an appropriate response to enable them to sustain their tenancies.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


• You will hold a relevant qualification e.g. minimum of NVQ 3, 2 A levels or equivalent qualification or equivalent relevant experience in a housing, homelessness or housing management environment

• Demonstrate a working understanding of housing management practices, and good experience of delivering housing services to vulnerable people and minority groups.

• Demonstrate knowledge of landlord and tenant responsibilities and undertaking enforcement action, including legal processes.

• Demonstrate that you are able to manage your own workload, make decisions within your level of responsibility and resolve most issues with tenants and landlords, and landlord claims.

• An ability to give clear information to customers and landlords and record information accurately.

• Proven experience of dealing with customers, landlord and other partners, including statutory/voluntary bodies, and other officers at different levels to negotiate and influence

• Proven track record of team work and making a positive contribution

• An ability to carry out financial assessments related to managing properties, manage rent accounts and maintain payments to landlords, and use the Councils IT skills to do so. Includes using databases, Microsoft office, the internet and electronic mailing.

• Exemplifying the Council's values and behaviours.

There are no desirable criterion for this post.

Additional Information
For further information after reading the job summary, please contact Michelle Anderson 01454 864141 or via email michelle.anderson@southglos.gov.uk

Please note that it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post. This means that you must declare any criminal convictions, cautions, reprimands or final warnings unless these are protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013).

The Disclosure and Barring Service (DBS) has a confidential checking process for transgender applicants who do not wish to reveal details of their previous identity to the person who has asked them to complete an application form for a DBS check. The contact details are:

Sensitive Applications Team
Customer services
PO Box 165
L69 3JD
Email sensitive@dbs.gsi.gov.uk

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Salary: £24,657 to £27,358 Hours: 37:00

Closing Date: Monday 12th November 2018

Interviews will be held: Tuesday 20th November 2018

Based at: Kingswood Civic Centre

Vacancy Ref: SGC0425

Safer Recruitment
South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

Our Values
As an employee of South Gloucestershire Council you will be expected to have a ‘can-do’ attitude and adapt to the fast pace of change. You will strive to work well with others to reach a common goal and embrace a partnership and inclusive approach to delivering efficient and effective services. You will use your initiative to deliver and take responsibility for your performance to help the team, department and council to achieve its goals and make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services.

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