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IMS Support Assistant

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Job Summary

Employment Term:
Full time, Permanent
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 23/09/2018 23:59
£28,221.00 - £30,756.00 per annum
Hours per week:
37 hours per week
Job Category:
Vacancy ID:
Employment Location:
Broad Lane Offices, Yate, South Gloucestershire BS37 7PN
Post Number:

Job details 

Closing date:
23 Sep

Please note

This job is closed for applications.

Further information

IMS Support Assistant

Summary of Post

The Information Management Systems Support Assistant role will provide technical support for Management Information Systems software and advice on core business processes to our demanding school customer base including both statutory and non-statutory data returns to the Local Authority systems, to central government national databases and a range of external agencies.

The role will require the post holder to focus on providing timely responses to schools in the resolution of their enquiries and offer support to IMS Support Officers and the IMS Manager in the delivery of the team's strategic objectives.

Main Duties

1) To provide first and Second line SIMS technical and business process helpdesk support in line with agreed standards and policies within current operational opening hours and, as required, to escalate cases to ‘third-line’ IMS Consultants.

2) To offer technical and administrative support to the IMS Support and GDPR Lead, IMS Manager and IMS Consultants in their delivery of strategies to meet both statutory requirements and the expectations of customers in the use of data to support school improvement and self-review.

3) To provide high quality change management documentation, undertake business process testing and support the deployment of IMS solutions to schools through the implementation of projects under the direction of the IMS Support and GDPR Lead.

4) To provide clear end-user documentation and administer on-line support materials to schools and academies in their use of SIMS to raise educational standards and reduce the bureaucratic burden.

5) To attend meetings with the IMS Support and GDPR Lead, IMS Manager and/or IMS Consultants at the Local Authority, in schools and academies with Senior Leadership teams and software suppliers.

6) To provide regular reports to the IMS Support and GDPR Lead and the customer base on the performance of the team in meeting its objectives and Service Level Agreements.

7) Support schools with GDPR and Data Protection Queries as part of the GDPR service delivered by the IMS team.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


Educated to degree level in an IT related subject, or alternatively substantial and directly relevant experience, which must include any one of the following:
a) Substantial experience in the administration of SIMS/an Information Management System or
b) Substantial student data related experience in a School/Local Authority support team.

Hold or willing to work towards a relevant specialist/professional qualification in an IT related area.

Knowledge of the way that information and performance data about pupils can be used by schools, notably its definition, collection, and accuracy.

Good verbal, excellent written and interpersonal skills with evidence of an ability to communicate technical and complex business related processes to an audience in a clear and concise way.

Ability to work on your own initiative (and as part of a team) to support tight deadlines.

Evidence of the implementation of an MIS/software related application to include planning, deployment and documentation.

Effective IT skills in the use of Microsoft Office specifically Word, Excel and PowerPoint.

Basic knowledge of remote desktop applications, Microsoft SQL (and the client/server relationship) and Microsoft SharePoint/Website creation technologies.

Evidence of an ability, and the confidence, to work in an environment with a strong focus on customer service.


Knowledge of the core functions of a Local Authority and the demands of a `traded service’ environment.

An understanding of current educational issues such as the role of Ofsted, performance management in schools and the raising of standards.

Additional Information

For further information please contact Andreas Burt, ICT Strategy Manager (Andreas.Burt@southglos.gov.uk or 01454 863838)

Based at Broad Lane Offices, Yate.

Please note that it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post. This means that you must declare any criminal convictions, cautions, reprimands or final warnings unless these are protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013).

Use of a vehicle:
The nature of the duties of this post may require you to travel on Council business, so you must either have a current driving licence and use of a car, or have access to appropriate means of travel.

If you use your vehicle on authorised Council business, you will receive a mileage payment based on the Inland Revenue Authorised Mileage Allowance Payment Scheme (AMAPS). The allowance is provided on the condition that your own insurance covers you for business use and indemnifies the Council against claim (including those concerning passengers) arising out of the use of the vehicle on official business. You will also be eligible for a car loan if you meet the criteria within the Council’s Car Loan Scheme.

Our preferred method of application is online at www.southglos.gov.uk/jobs. If you do not have internet access call us on 01454 866821 for an application pack.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all.

Salary: £28,221.00 - £30,756.00 per annum

Hours: 37 hours per week

Closing Date: Sunday 23 September 2018

Interview Date: Wednesday 3 October 2018

Vacancy Ref: CYT1039/836

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

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