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INTERNAL ONLY - Business Support Officer

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Job Summary

Employment Term:
Part time, Limited Term
Working Pattern:
Part Time
Advert Start Date:
Advert End Date:
Closed for applications on 19/08/2019 23:59
£19,544.00 - £21,166.00 (pro rata to hours worked)
Job Category:
Vacancy ID:
Employment Location:
Badminton Road
Post Number:

Job details 

Closing date:
19 Aug

Please note

This job is closed for applications.

Further information

Please note this post is restricted to existing employees of the council.

Please note this post is restricted to existing employees of the council. Application is via an expression of interest. This should comprise of no more than 4 sides of A4 demonstrating how you meet the requirements of the role. Your submission should be emailed to hrrecruitment@southglos.gov.uk no later than midnight on the stated closing date. Please ensure your name is clearly stated on your submission.

Business Support Officer

Summary of Post
Reporting to the Public Health Business Support & Planning Officer, this is a supporting role working within the Business Support Team to provide administrative support to the professional teams of Public Health & Wellbeing, within the Children, Adults and Health department.
The post holder will collate and analyse information for reports and maintain accurate records, interpreting data and drafting content for use by others. They will use strong communication skills to liaise with customers and relay issues and queries promptly where necessary. Administration and triage support will be given within the OneYou South Gloucestershire service. They will research information within areas of service specialism and act as a main point of contact for customers and colleagues including stakeholders and partnership agencies.

The role supports the division’s finances by using the council’s financial systems to input data, purchasing goods/services, recoding and processing petty cash claims. The role also provides administrative support which will include word processing and minute taking at meetings.

This role is crucial in providing an excellent, flexible and diverse administrative service ensuring compliance with statutory requirements of the division in a constantly changing environment.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Main Duties

Provide administrative support to managers ensuring work carried out is efficient and procedures are effectively implemented.

Act as a main point of contact for the service area and provide effective communication when dealing with enquiries and information requests.

Collate and maintain records and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted.
Research information within your area of service specialism and collate evidence for presentation in reports. This may include drafting sections of documents for use by others.

Interact with customers, colleagues and partners to maintain strong working relationships.
Communicate specific concerns, queries and issues and ensure they are accurately and promptly relayed when necessary.

Accurately record and also assist in the monitoring and maintaining of budgets/financial information/resources.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


You will hold a minimum qualification of 3 grade C’s at GCSE (or equivalent qualification) including English and Maths or you will hold equivalent relevant experience within a similar role in administration.

Ability to communicate effectively to service users, professionals and partnership agencies using a variety of media i.e. email, phone, face to face etc.

IT knowledge and its practical application, including experience of using Microsoft Office (Outlook, Word, Excel, PowerPoint) and maintaining computerised record systems

Have experience in using databases, including running standard reports, analysing data and presenting findings.

Have experience of basic financial procedures i.e. petty cash, invoicing etc

Exemplifying the Council's values and behaviours.


Experience in working in an environment related to children’s and/or adults services

Experience/knowledge of processes and procedures related to the Department for

Children’s Adults and Health.

Hold a qualification in IT or word processing

Additional Information

Use of a vehicle: If the nature of the duties require you to travel on Council business on a regular basis, so you must either have a current driving licence and provide a car, or have access to appropriate means of travel.

If you use your vehicle on authorised Council business, you will receive a mileage payment based on the Inland Revenue Authorised Mileage Allowance Payment Scheme (AMAPS). The allowance is provided on the condition that your own insurance covers you for business use and indemnifies the Council against claim (including those concerning passengers) arising out of the use of the vehicle on official business. You will also be eligible for a car loan if you meet the criteria within the Council’s Car Loan Scheme.

Internal Only

Employment Term: Part time, Limited Term contract until 31st of March 2020

Salary: £19,544.00 - £21,166.00 (pro rata to hours worked)

Hours: 18.5 hours, Monday’s, Wednesday afternoon’s and Thursday’s

Closing Date: 19/08/2019

Vacancy Ref: 105543

Our Values

Our staff need to have a ‘can-do’ attitude and adapt to the fast pace of change. They must work well with others to reach a common goal and be willing to embrace a partnership and inclusive approach to delivering efficient and effective services. They must use their initiative to deliver and take responsibility for their performance to help the team, department and council to achieve its goals and must make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services. Our managers are also required to demonstrate effective leadership qualities, shape and manage team plans and motivate their staff to achieve.

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

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