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INTERNAL ONLY - Information Support Officer

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Job Summary

Employment Term:
Full Time, Limited Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 27/09/2019 23:59
£21,589 to £24,799
Hours per week:
37 hours
Job Category:
Information Management
Vacancy ID:
Employment Location:
Council offices, Badminton Road, Yate, Bristol, BS37 5AF
Post Number:

Job details 

Closing date:
27 Sep

Please note

This job is closed for applications.

Further information

INTERNAL ONLY - Information Support Officer

Summary of Post

This post is a full time, 13 month limited term contract ending December 2020 to cover maternity leave.

Under the supervision of the Performance and Data Manager for Education and with the assistance and guidance of the Data & Information Analysts in the team you will assist with the collation, analysis, production and presentation of management information and activities to improve the quality of data feeding into that analysis.

You will also carry out work with schools and other settings to help improve the quality of data they provide to us, whether this is through submitted spreadsheets or directly from their systems into our B2B (Base to Base) link. The work you carry out will feed-into and underpin statutory returns and management reports to managers and councillors.

To apply for this vacancy, please download the attached Expression of interest form and email it directly to HR Recruitment hrrecruitment@southglos.gov.uk by close of business Friday 27 September 2019. Please clearly mark vacancy number and job title.

Interviews likely to take place on 9 October 2019.

Main Duties

Assist in the collation and processing of data accurately to support the Council’s decision-making processes and to complete returns to Government departments.

Provide advice to customers, contacts, external organisations and colleagues ensuring that they receive appropriate guidance about policies, procedures and processes whilst ensuring effective working relationships are maintained.

Responding to queries, complaints and requests via telephone, email and online ticketing system.

Provide a wide and varied range of administrative tasks to assigned projects ensuring written reports are compiled, support is provided and records are accurate which will help to inform decision making.

Maintain and update information systems and databases.

Testing new business processes, system developments, and working with colleagues to make any necessary improvements before the wider ‘roll-out’ to users.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


Recent relevant experience and skills in the analysis and presentation of
data from complex spread sheets and databases, as well as appropriate skills and
experience in the use of complex multi-user databases and other software packages, word processing, spread sheets, email and the internet, and good keyboard skills.

You must also have experience of working collaboratively with others on measures to improve their data quality.

A minimum of 3 grade C’s at GCSE (or equivalent) including English and Maths; or a relevant qualification, equivalent to at least NVQ Level 2 (e.g. in Using Information Technology) or significant recent and relevant experience in a similar role.

You must demonstrate the ability to prioritise your workload and effort to
meet planned and unplanned changes in demand, including the resilience and flexibility to ensure key deadlines are met in the face of such pressures.

Must be able to communicate effectively with staff with limited knowledge of the
underlying data and its coding. You must also have effective documentation skills, including the writing and updating of procedural guidance relating to analyses and guidance for end users regarding use and interpretation.

You must demonstrate good attention to detail and accuracy in your work, including pointing out any underlying issues or risks with the data or its interpretation that users need to be aware of.


Experience in the recording and/or analysis of education and pupil-level data

Additional Information

For an informal discussion please contact Alison Bateman (Performance and Data manager - Education) on 01454 863230 or alison.bateman@southglos.gov.uk

About the team

The Education Data and Performance team are responsible for the collection, input, analysis, interpretation, manipulation and validation of departmental data and information, the production of departmental and statutory statistics, and for supporting teams to improve and achieve their performance and fulfil their responsibilities. The Team’s work is integral to the work of the Department as it plans and develops services for all users groups, and the information they analyse and produce influences funding allocations for the Council.

They also deal with a number of areas outside, though inter-related, to the education field, including the Troubled Families Initiative, SEN2 and Alternative Provision returns.

Salary: £21,589 to £24,799

Hours: 37 hours

Closing Date: 27th September 2019

Vacancy Ref: SGC1307/936/SS

Our Values

Our staff need to have a ‘can-do’ attitude and adapt to the fast pace of change. They must work well with others to reach a common goal and be willing to embrace a partnership and inclusive approach to delivering efficient and effective services. They must use their initiative to deliver and take responsibility for their performance to help the team, department and council to achieve its goals and must make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services. Our managers are also required to demonstrate effective leadership qualities, shape and manage team plans and motivate their staff to achieve.

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

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