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INTERNAL ONLY - Support Officer

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Job Summary

Employment Term:
Full time, Permanent
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 06/09/2019 23:59
£21,589 - £24,799
Job Category:
Information Management
Vacancy ID:
Employment Location:
Badminton Road
Post Number:

Job details 

Closing date:
6 Sep

Please note

This job is closed for applications.

Further information

Please note this post is restricted to existing employees of the council.

Please note this post is restricted to existing employees of the council. Application is via an expression of interest. This should comprise of no more than 4 sides of A4 demonstrating how you meet the requirements of the role. Your submission should be emailed to hrrecruitment@southglos.gov.uk no later than midnight on the stated closing date. Please ensure your name is clearly stated on your submission.

Support Officer

Summary of Post

As a Support Officer you will be joining the Information Management Team which is responsible for managing, maintaining and developing the Departments business processes, information systems and data quality. The team is responsible for the development, training and effective use of ICT within the department, IT security, data governance, risk management and contributes to departmental business continuity planning. The team has to ensure that correct relevant and up to date data is provided across the Department.

The work undertaken by the Information Management Team covers the business processes of all the Departments services across all client groups and areas, including where they operate from the sites of other agencies through other networks.

The team ensures that all systems and business processes are working and are correct for purpose, and provides effective training and support to users of those systems. The operation of these processes and systems are essential to the delivery of our services to the public, so the post holder is instrumental in any decisions required for major change projects.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Main Duties

Under the supervision of the Senior Support Officers, you will work with colleagues in the Information Management team to maintain and improve the integrity and quality of data held in the Department’s information systems.

In particular, you will support front-line users of these systems, both within the Council and within partner organisations, including schools, by:

- Working with staff to identify and address any data quality issues.
- Supporting an email-based ‘helpdesk’ to support users in solving business process/system-related problems they encounter.
- Testing new business processes, system developments, and working with colleagues to make any necessary improvements before the wider ‘roll-out’ to users
- Assisting with the planning, design and delivery of training activities
- Collating and processing data accurately to support the Council’s decision-making processes and to complete returns to Government departments

The post holder will also have responsibility for administering the department’s change control process.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


You will have recent relevant experience in using information/electronic management systems and computers in the workplace. This must include the use of complex multi-user databases and other bespoke software packages, word-processing, spreadsheets, email and the internet, together with good keyboard skills.

You should be able to demonstrate experience and aptitude for training and supporting others, formally or informally, in the use of Information systems and/or business processes.

You must demonstrate skills and experience in the analysis of data such as performance and data validation reports, and demonstrate the initiative and skills to investigate the background reasons for poor performance and data and propose practical solutions to address them.

You must be able to communicate effectively with staff with limited or no systems knowledge. You must also have effective presentation and documentation skills, gained in a training, customer service or other support environment, including the ability to undertake presentations.

You must demonstrate the ability to prioritise your workload and effort to meet planned and unplanned changes in demand, including the resilience and flexibility to ensure key deadlines are met in the face of such pressures.

You will hold a minimum of 3 grade C’s at GCSE (or equivalent) including English and Maths; or a relevant qualification, equivalent to at least NVQ Level 2 (e.g. in Using Information Technology, Administration/Customer Services, Management, Social/Health Care); or significant recent and relevant experience in a similar role.


A training/learning and development qualification (e.g. NVQ in Training).

Experience of designing and delivering presentations, training programmes or individual support to staff.

Experience in utilising Information Systems within an education, children's social care or adult social care setting

Additional Information

For further information after reading the job summary, please contact:
Lesley Connell – Senior Support Officer on 01454868783 or lesley.connell@southglos.gov.uk

Salary: £21,589 - £24,799 per annum

Hours: 37

Closing Date: 6th Sept 2019

Vacancy Ref:

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

As an employee of South Gloucestershire Council you will be expected to have a ‘can-do’ attitude and adapt to the fast pace of change. You will strive to work well with others to reach a common goal and embrace a partnership and inclusive approach to delivering efficient and effective services. You will use your initiative to deliver and take responsibility for your performance to help the team, department and council to achieve its goals and make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services.

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