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INTERNAL ONLY Technical Support Officer SGC0742 / 910/ NSH

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Job Summary

Employment Term:
Full Time, Limited Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 22/03/2019 23:59
£18,870 - £20,541 (pro-rata)
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Badminton Road, Yate
Post Number:
SGC0742 / 910/ NSH

Job details 

Closing date:
22 Mar

Please note

This job is closed for applications.

Further information

Technical Support Officer

You will be responsible to one of the ECS Technical Support Team Leaders for providing technical support to service areas within Strategic Planning and Safe & Strong Communities.

This is a LTC.

Interviews scheduled for week commencing 25/03/2019.

Should you wish to express an interest in this role please complete the expression of interest form detailing how you meet the criteria for this position. This should be returned to Rebecca Balfour Rebecca.Balfour@southglos.gov.uk

If you are interested in applying for this position please download and complete an Expression of Interest form. Deadline is 22/03/2019.

Main Duties

Under the supervision of the Technical Support Team Leader the post holder will be responsible for providing efficient and high quality technical support within the Strategic Planning team.
The team’s purpose is to provide technical support to two high profile services which will be pivotal to delivery of growth in the region.
In accordance with planning legislation and the Council’s policy framework, you will against established procedures and performance targets validate and register planning applications. This will involve fee calculation, assessment, of permitted development and undertaking consultations with statutory consultees and stakeholders.
Support of the full range of the democratic decision making processes for Planning including preparation of committee reports and discharge of committee resolutions. Issuing decisions as result of officer delegation and committee determination.
The team is also responsible for the early triage of and registration of planning enforcement complaints.
The post holder will be responsibility for liaising with customers both in writing and over the phone and advising them how they can submit a valid application or complaint.
The role sits in a performance driven environment where tasks must be completed within the published targets and are measured and compared nationally.
Responding to and assessment of customer enquiries regarding planning permitted development.
Receive information from customers and provide advice, help and support in response to customer requests and queries, ensuring good customer care.
Support and assist with a variety of administrative and technical tasks within the section, as requested, to maintain service delivery.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.

Essential Criteria
Relevant administrative and/or technical experience in one or more of the service areas or a similar industry discipline (KSE 1).
Minimum of Five GCSE level grade C and above including Maths and English and relevant NVQ level 3 (or equivalent) and/or able to demonstrate equivalent level of skills.
Ability to prioritise, meet targets and take responsibility for personal workload
Adopts a flexible approach to working that will include effective cross working and demonstrate ability in contributing to and influencing the success of a team.
Demonstrate an ability to interpret, understand and work within a statutory framework, legislation and Council policy
Possess a high standard of interpersonal skills including the ability to deal effectively with a range of potentially challenging situations
High level of numeracy and accuracy
Effective verbal and written communication skills
Experience in the use of Microsoft Office, including Word and Excel, back office systems, web and internet based applications
Demonstrate a commitment to excellent customer care with high standards for service delivery

Exemplifying the Council's values and behaviours.

There is no desirable criteria.

For an informal discussion, once you have read the job summary, please contact Rebecca Balfour, 01454 865575

Our Values

Our staff need to have a ‘can-do’ attitude and adapt to the fast pace of change. They must work well with others to reach a common goal and be willing to embrace a partnership and inclusive approach to delivering efficient and effective services. They must use their initiative to deliver and take responsibility for their performance to help the team, department and council to achieve its goals and must make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services. Our managers are also required to demonstrate effective leadership qualities, shape and manage team plans and motivate their staff to achieve.

The Council is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

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