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Information Support Officer

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Job Summary

Employment Term:
Full Time, Limited Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 29/04/2019 23:59
£21,589 - £24,799
Hours per week:
Job Category:
Information Management
Vacancy ID:
Employment Location:
South Gloucestershire Council Offices, Badminton Road, Yate, Bristol, BS37 7AF
Post Number:

Job details 

Closing date:
29 Apr

Please note

This job is closed for applications.

Further information

The council is going through a period of change and we have an opportunity for an Information Support Officer to join the Children’s Adults and Health Performance and Reporting Team. We are looking for experienced, motivated and energetic people to play an integral part in transforming how we deliver services.

The successful candidate will work on specific projects in children’s social care and early help programmes to provide business intelligence and deliver a range of performance management information and associated data to help services to monitor and improve performance. These roles will involve using a range of databases and a number of business intelligence tools such as SQL and Business Objects.

We have a full time, limited term (to the end of March 2020) vacancy in the Social Care Performance Management team of Children Adults and Health Department.

Under the supervision of the Social Care Performance Manager and with the assistance and guidance of Information Analysts in the team you will assist with the analysis, production and presentation of management information.

You will also work with providers and partners to help improve the quality of data they provide. The work you carry out will feed-into and underpin statutory returns, funding to the council and management reports to managers and councillors.

About the team

The Performance & Reporting Team is a key staff group within the Department responsible for the collection, input, analysis, interpretation, manipulation and validation of departmental data and information, the production of departmental and statutory statistics, and for supporting teams to improve and achieve their performance and fulfil their responsibilities. The Team’s work is integral to the work of the Department as it plans and develops services for all users groups, and the information they analyse and produce influences funding allocations for the Council.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Main Duties

Assist in the collation and processing of data accurately to support the Council’s decision-making processes and to complete returns to Government departments
Provide advice to customers, contacts, external organisations and colleagues ensuring that they receive appropriate guidance about policies, procedures and processes whilst ensuring effective working relationships are maintained.
Responding to queries, complaints and requests via telephone, email and online ticketing system.

Provide a wide and varied range of administrative tasks to assigned projects ensuring written reports are compiled, support is provided and records are accurate which will help to inform decision making.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


Recent relevant experience and skills in the analysis and presentation of
data from multiple data sources, as well as appropriate skills and
experience in the use of complex multi-user databases and other software packages, word processing, spreadsheets, email and the internet, and good keyboard skills.

You must also have experience of working collaboratively with others on measures to improve their data quality.

A minimum of 3 grade C’s at GCSE (or equivalent) including English and Maths; or a relevant qualification, equivalent to at least NVQ Level 2 (e.g. in Using Information Technology) or significant recent and relevant experience in a similar role.

You must demonstrate the ability to prioritise your workload and effort to
meet planned and unplanned changes in demand, including the resilience and flexibility to ensure key deadlines are met in the face of such pressures.

Must be able to communicate effectively with staff with limited knowledge of the
underlying data and its coding. You must also have effective documentation skills, including the writing and updating of procedural guidance relating to analyses and guidance for end users regarding use and interpretation.

You must demonstrate good attention to detail and accuracy in your work, including pointing out any underlying issues or risks with the data or its interpretation that users need to be aware of.


Experience in the recording and/or analysis of social care, or pupil-level data

Experience in the use of statistical and analytical packages such as SQL, Business
Objects, Crystal Reports or Tableau.

Additional Information

For an informal discussion please contact Ed Gibbons (Social Care Performance Manager) on 01454 86 3256 or Ed.Gibbons@southglos.gov.uk

Interviews are due on the 9.5.19.

Use of a vehicle: If the nature of the duties require you to travel on Council business on a regular basis, so you must either have a current driving licence and provide a car, or have access to appropriate means of travel.

If you use your vehicle on authorised Council business, you will receive a mileage payment based on the Inland Revenue Authorised Mileage Allowance Payment Scheme (AMAPS). The allowance is provided on the condition that your own insurance covers you for business use and indemnifies the Council against claim (including those concerning passengers) arising out of the use of the vehicle on official business. You will also be eligible for a car loan if you meet the criteria within the Council’s Car Loan Scheme.

Our Values

Our staff need to have a ‘can-do’ attitude and adapt to the fast pace of change. They must work well with others to reach a common goal and be willing to embrace a partnership and inclusive approach to delivering efficient and effective services. They must use their initiative to deliver and take responsibility for their performance to help the team, department and council to achieve its goals and must make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services. Our managers are also required to demonstrate effective leadership qualities, shape and manage team plans and motivate their staff to achieve.

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults

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