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Internal only - Benefits Officer

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Job Summary

Employment Term:
Full time, Permanent
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 05/04/2019 23:59
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Badminton Road, Yate
Post Number:

Job details 

Closing date:
5 Apr

Please note

This job is closed for applications.

Further information

Summary of Post

South Gloucestershire Council administers Housing Benefit and Council Tax Reduction, which helps over 15,000 households to meet the cost of their rent and Council Tax liability.

We are looking for people to join our Benefits team; the post holder will be required to verify information and assess entitlement to Housing Benefit and Council Tax reduction in accordance with government legislation, case law and Council policy.

Candidates must be customer-focussed and able to adapt well to change. They must have the ability to communicate detailed and sometimes complex information in way that helps us to deal with customers’ claims promptly and accurately.

Our main offices are based in Yate, however we also offer homeworking on a full-time or ad hoc basis, after an initial period based in the main office

We offer flexible working in line with the council’s Flexi-Time Scheme.

We also have a coffee shop and staff restaurant on site, offering a range of meal, snack and refreshment options.

Should you wish to express an interest in this role please complete the expression of interest form detailing how you meet the criteria for this position. This should be returned to Sandra Lovell Sandra.lovell@southglos.gov.uk by midnight on 05/04/2019

If you are interested in applying for this position please download and complete an Expression of Interest form.

Please email your Expression of Interest to Sandra.lovell@southglos.gov.uk by midnight on 05/04/2019

Interviews scheduled for 25th & 26th April 2019, at Badminton Road.

Main Duties

Accurate and prompt assessment of Housing Benefit (HB) and Council Tax Reduction (CTR) for all claim types, including claims to CTR from Universal Credit customers.

Maintenance of claims in response to information received from internal and external sources (e.g. customers, landlords, the Rent Service, HMRC and the Department for Work and Pensions).

Liaise with other departments within the authority and external organisations (including the Department for Work and Pensions, Private Landlords and Housing Associations) regarding the timely and accurate administration of Housing Benefit and Council Tax Reduction

Maximise the opportunity to deliver an excellent customer service by effectively communicating with customers by telephone, e-mail and letter

Considering requests from customers for backdated awards and Discretionary Housing Payments

Reviewing and revising decisions made by self and others where required

Providing written explanations of decisions and overpayments where requested

To keep up to date with changes in legislation, policies and procedures.

To promote the take up of Housing Benefit, Council Tax Reduction and other welfare benefits to ensure that customers receive all the benefits that they are entitled to.

To refer any identified cases of potential fraud in line with council procedures.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


Have 3 GCSE’s at grade C or above including Maths and English or equivalent qualification.

Have experience of assessing Housing Benefit and Council Tax Reduction claims

Have good knowledge of Housing Benefit legislation and an understanding of other welfare benefits

Be able to demonstrate the ability to understand, interpret and explain complex legislation.

Be able to demonstrate an ability to make balanced judgements seeking a positive resolution

Have excellent communication skills, both orally and in writing

Be able to demonstrate an ability to plan and undertake high volumes of work and meet key targets

Have an understanding of the importance of General Data Protection Regulations

Exemplifying the Council's values and behaviours.


Experience of using Northgate’s Iworld and Information at Work systems

Have relevant professional qualification such as IRRV Level 3

Have an understanding of Universal Credit and its impact on Housing Benefit

Be able to demonstrate the ability to work as part of a team & on own initiative

Be able to demonstrate a commitment to continual improvement

Have good keyboard skills in using PC based applications in a windows environment

Use of a vehicle

If the nature of the duties require you to travel on Council business on a regular basis, so you must either have a current driving licence and provide a car, or have access to appropriate means of travel.

If you use your vehicle on authorised Council business, you will receive a mileage payment based on the Inland Revenue Authorised Mileage Allowance Payment Scheme (AMAPS). The allowance is provided on the condition that your own insurance covers you for business use and indemnifies the Council against claim (including those concerning passengers) arising out of the use of the vehicle on official business. You will also be eligible for a car loan if you meet the criteria within the Council’s Car Loan Scheme.

For an informal discussion, once you have read the job summary, please contact Sandra Lovell, Welfare Benefit Manager, 01454 863895

Hours: 37

Closing Date: 05/04/19

Our Values

Our staff need to have a ‘can-do’ attitude and adapt to the fast pace of change. They must work well with others to reach a common goal and be willing to embrace a partnership and inclusive approach to delivering efficient and effective services. They must use their initiative to deliver and take responsibility for their performance to help the team, department and council to achieve its goals and must make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services. Our managers are also required to demonstrate effective leadership qualities, shape and manage team plans and motivate their staff to achieve.

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults

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