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Internal only - Controls Officer

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Job Summary

Employment Term:
Full time, Permanent
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 21/06/2019 17:00
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
£21,589.00-£24,799.00 (pro-rata to hours worked)
Post Number:

Job details 

Closing date:
21 Jun

Please note

This job is closed for applications.

Further information

Summary of Post

Housing Benefit and Adult Social Care Debt Recovery role (Controls Officer)

An exciting opportunity has arisen in the Controls team to work specifically on the recovery of housing benefit and adult social care debt. This will be under the general supervision of the Controls Team Leaders although you will also work with staff across the Finance service and Children and Adults Health, including the Financial Assessment and Benefits Team.

The post holder will be primarily responsible for the administration and recovery of overpayments of Housing Benefit and adult social care debt. You will support vulnerable adults in ensuring they are able to pay invoices and support them by using a variety of debt recovery techniques to enable successful recovery of both current and aged debts. This will include calls to clients to facilitate full payment or to make payment arrangements in line with existing strategies. You will need to effectively balance the delivery of a personalised service to clients with the need to protect the council’s financial interests.

The post is available as a full time permanent position although requests to work for four days a week (as a minimum) will be considered.

Should you wish to express an interest in this role please complete the expression of interest form detailing how you meet the criteria for this position. This should be returned to revsbensmanagers@southglos.gov.uk by 5pm on 21st June 2019

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Main Duties

To maintain records of, and provide data relating to, overpaid Housing Benefit and adult social care debt

To ensure all debt cases are continually monitored; following up on arrangements that have been defaulted on and locating debtors who have absconded

To pro-actively contact debtors who have either not made any payments or who have stopped making payments in respect of their debt, to obtain payment and / or to implement a new instalment plan

Working under the direction and with senior officers from both service areas, review current working practices in order to identify areas where processes can be streamlined or improved, and to implement such changes as agreed with the relevant managers.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


Relevant experience in working in a Debt Recovery or Credit Control environment

Experience of using modern IT systems, including Microsoft Office suite, particularly Microsoft Excel

Ability to make decisions and work on own initiative to resolve issues and problems independently or as part of a team

Proven experience of reviewing existing work practices and identifying improvements

Excellent verbal and written communication and numeracy skills

Exemplify the Council’s values and behaviours

3 GCSE’s at Grade C or above or equivalent, including Maths and English


Knowledge of the welfare system

Experience of using IT to provide data and statistics when required

NVQ in Customer Care level 3

Additional Information

For further information please contact Sandra Lovell, Barbara Blake, Elaine Rogers or Alex Di-Duca

Applications by way of an expression of interest to be sent by email to revsbensmanagers@southglos.gov.uk

Salary: £21,589 - £24,799 pro rata

Hours: 37 (negotiable)

Closing Date: 21st June 2019

Vacancy Ref: SGC1254

DBS check will also be required

Please note that it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post. This means that you must declare any criminal convictions, cautions, reprimands or final warnings unless these are ‘protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013).
The Disclosure and Barring Service (DBS) has a confidential checking process for transgender applicants who do not wish to reveal details of their previous identity to the person who has asked them to complete an application form for a DBS check. The contact details are:
Sensitive Applications Team, Customer services, PO Box 165, Liverpool, L69 3JD Email sensitive@dbs.gsi.gov.uk

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

Our Values

As an employee of South Gloucestershire Council you will be expected to have a ‘can-do’ attitude and adapt to the fast pace of change. You will strive to work well with others to reach a common goal and embrace a partnership and inclusive approach to delivering efficient and effective services. You will use your initiative to deliver and take responsibility for your performance to help the team, department and council to achieve its goals and make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services.

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