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NLA - Property Services Helpdesk Assistant - Avon Fire and Rescue

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Job Summary

Employment Term:
Part time, Limited Term
Working Pattern:
Part Time
Advert Start Date:
Advert End Date:
Closed for applications on 28/10/2020 15:05
£20,092 - £ 21,748 FTE
Job Category:
Non-Local Authority Job
Vacancy ID:
Employment Location:
Headquarters, Portishead
Post Number:

Job details 

Closing date:
28 Oct

Supporting documents


Please note

This job is closed for applications.

Further information

Property Services Helpdesk Assistant

Based at: Headquarters – Portishead
Contract: 12 month fixed term appointment, with the possibility of extension or permanency
Hours: 22.2 hours per week
Salary: Hay 10 £20,092 - £ 21,748 FTE
Closing date: Noon on Friday 30 October 2020

An exciting opportunity has arisen for a Property Services Helpdesk Assistant to join Avon Fire & Rescue Service (AFRS). We are looking for a Helpdesk Assistant to provide support to the Property Services Team.

The Property Services Helpdesk Assistant will be responsible for maintaining both manual and computerised record systems, as well as maintaining requisition, order and payment systems for the Property Services Team. You will process Property Services requests and orders in an accurate and timely manner whilst ensuring that they comply with Financial Regulation and Procurement Policy. You will liaise with the relevant Property Services officers in order to resolve any issues or discrepancies.

You will be responsible for monitoring and maintaining the Property Services helpdesk by responding directly to requests and/or allocating works to colleagues and contractors. You will ensure that helpdesk requests are kept updated with the latest status and liaise with colleagues to ensure works are completed to satisfaction before closing requests.

As the Helpdesk Assistant you will provide contract-management support by requesting, checking and processing contractor information. You will also be responsible for dealing with telephone enquiries in a polite and courteous manner, passing any details and enquiries on to relevant colleagues and contractors where necessary.

If required, the Property Services Helpdesk Assistant will also provide support to the Supplies and Procurement team by undertaking similar tasks as outlined above.

It is essential to this role that you have a minimum of 18 months relevant experience in a customer-facing role. You must be experienced in responding to requests, and recording actions and outcomes in differing formats, including one or more of the following: systems or spreadsheets for web-based requisition, service, or helpdesk.

Previous experience of Property or Facilities Maintenance or in the operation of a service/helpdesk is desirable.

The successful candidate will be computer literate and will have the ability to communicate effectively and professionally with colleagues and customers. We are looking for an organised individual with a keen eye for detail and accuracy.

In return, we will offer you enrolment into the Local Government Pension Scheme, and access to our Cycle to Work and Childcare Voucher schemes. Based at our newly developed Headquarters in Portishead, surrounded by a nature trail and memorial garden (for those quiet moments), you will also have access to kitchen, restaurant and coffee bar facilities, multi-gym, sports hall, and free parking.

The work base for this role is Covid-19 secure and has been fully risk assessed. Some element of home working may be possible if and as appropriate in line with Government guidelines.

Please note - as this post is based at our new Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check.

To see the full duties of the role and candidate criteria required please see the job description provided.

How to apply:

The job description and application is available to download on our website www.avonfire.gov.uk. Once you have read the job description please complete the application form telling us how you meet the requirements of the role - tell us how your skills, qualifications and experience match those required for this role, and provide examples wherever you can. The information you give us will assist us in our shortlisting process.

Completed applications must be submitted to Human Resources, Avon Fire & Rescue Service, Police & Fire Headquarters, PO Box 37, Valley Road, Portishead, Bristol BS20 8JJ by the closing date and time. Alternatively, you can email your application to hr.admin@avonfire.gov.uk. Late applications will not be accepted.

Please quote job reference number 5006 on any communications. Thank you.

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