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NLA- Support Worker

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Job Summary

Employment Term:
Part Time, Permanent
Working Pattern:
Part Time
Advert Start Date:
Advert End Date:
Closed for applications on 27/08/2019 23:59
£20,200 (pro rata to hours worked)
Hours per week:
Job Category:
Non-Local Authority Job
Vacancy ID:
Employment Location:
Refer to job spec.
Post Number:

Job details 

Closing date:
27 Aug

Supporting documents


Please note

This job is closed for applications.

Further information

Support Worker (last updated 06/08/19)
Job Description & Person Specification

Reports to: Project Manger


We are a registered charity providing an intensive housing management service for single and vulnerable 16 to 25 year old young people in termporary, shared and independent accommodation. SGYH manage a shared 10 bed house in Kingswood, Bristol and a block of 12 self-contained flats in Yate. We also manage two training flats in Kingswood for use by care-leavers. We are a small charity with currently six staff. We have an office in Kingswood and a small outreach office in Yate. This is a peripatetic role.


The purpose of the job is to provide housing management and support for residents in their personal and social development in order to enable them to move onto independent living and accommodation. Residents may need appropriate support, encouragement and advice according to their individual needs to enable them to settle into and maintain their accommodation and their own wellbeing, and later to move on. The main purpose of the role is to provide a service that will achieve key intensive housing management functions, ensure good operational performance and ensure successful move on for tenants/licences.

• Receipt and logging of keys
• Pre void inspection and liaison of void work/completion
• Assessment of housing need
• Sign up with tenant/licencee and completion of tenancy/licence agreement and CORE form
• Action under abandonment policies
• Action under ASB policy
• Management of tenancy/licence, including notices, attendance at court and eviction
• Monitoring of rent accounts and remedial action under arrears policy
• Carrying out regular Health and Safety Assessments
• Co-ordinate and plan move on and resettlement.
• Be responsible for the delivery of housing management services and the safe running of the service on a day to day basis.
• Maximise rent and service charge income by ensuring that losses through arrears and voids are minimised through effective arrears recovery and void management


1.1 To interview and assess applicants for accommodation and to participate in the allocation process. Participation in the selection of prospective residents in liaison with other members of the staff team and referral agencies where appropriate, ensuring that risk assessments are carried out in all cases.
1.2 To arrange viewing, establish income and ability to pay, and complete "signing up" procedures.
1.3 Visiting and dealing with support requests, repairs and maintenance issues, complaints and any other related matters.
1.4 To collect rents and fees to ensure that arrears are minimised.
1.5 To assist serving Notices to Quit and evictions in consultation with the Project Manager.
1.6 To assist the Manager in possession proceedings carry out evictions where necessary.
1.7 To offer Welfare Benefits advice, support and advocacy with particular emphasis on Housing Benefit, Income Support, job Seekers Allowance, ESA Allowance and Universal Credit.
1.8 To encourage resident/tenant participation/consultation in the organisation as a whole, and within our shared housing.
1.9 To help residents move in, and work with individuals offering practical help and advice around budgeting, dealing with bureaucracy, education, employment, training opportunities and general life skills.
1.10 To identify residents who require additional support, and to liaise with the young person, colleagues and/or external agencies to meet those needs.
1.11 To work with the move-on worker to ensure that individual move-on requirements are met.
1.12 To develop support plans in conjunction with the residents, social services, direct support, housing, and move-on/resettlement worker. To complete needs assessments, risk assessments, agree support plans, and work with young people to keep support plans up to date.
1.13 To liaise with statutory and voluntary agencies who have a duty towards, or a relationship with service users.
1.14 To carry out day to day administrative tasks related to the post, and ensure that accurate records are kept and files are maintained and stored securely in line with General Data Protection Regulations (GDPR).
1.15 To prepare and present reports as requested.
1.16 To be available for occasional evening working for house meetings, and dealing with emergencies.
1.17 To provide cover for colleagues in case of sickness or holiday, to ensure that all urgent or immediate duties are carried out.
1.18 To partipate in the overnight and weekend on-call rota provision.
1.19 To provide an ethnically and culturally sensitive service. To ensure that anti-discriminatory practice is promoted within accommodation and equality of opportunity is promoted in all aspects of SGYH service.
1.20 Preparing rooms for new residents to move into.
1.21 Assist the Manager in monitoring and evaluating the accommodation.


2.1 Maintain general vigilance by undertaking building and room checks including health,safety and security, ensuring the well-being of the residents.
2.2 Work with staff to identify any issues of risk to young people. To the property or staff of SGYH and take reasonable action to manage these risks.
2.3 Understand the support needs and risks of the client group by following the organisational risk assessment procedure and reading relevant risk assessments and reporting risk issues to colleagues.


3.1 Ensure that the rules of the project are followed for the security of residents with particular regard to visitors and appropriate behaviour.
3.2 Be aware of substance and alcohol abuse, and report back any suspicions illegal or inappropriate use of drugs /alcohol or challenge young people where appropriate about illegal or inappropriate use of alcohol/drugs.
3.3 Be aware of and sensitive to mental health problems of young people and other issues relevant to care leavers and prison leavers.
3.4 Deal with emergencies as they arise and summon Emergency services as required for the safety of all in the project and with due regard to personal safety at all times.
3.5 Liaise directly with the manager and other support workers to exchange information and alert staff to potential hazards.
3.6 Ensure the security of the project, its staff and residents by following health & safety procedures and seeking guidance from peers and management where required.


4.1 To be aware of and comply with General Data Protection Regulations (GDPR).
4.2 To attend training, meetings, supervision and annual appraisals as required.
4.3 To actively promote equal opportunities in line with the Projects policies and procedures, and to develop practice which does not exclude or discriminate.
4.4 To be aware of, and work to, all of SGYH current policies and procedures.
4.5 To attend Staff meetings as required.


It is in the nature of the work of SGYH that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are therefore expected to work in a flexible way when the occasion arises to ensure that tasks which are not specifically covered in the job description are undertaken. These additional duties will normally be compatible with the regular type of work. If the additional task or responsibility becomes a regular or frequent part of the member of staff's job, it will be included in the job description in consultation with the member of staff.

This job description is for guidance and may be amended from time to time.

Person Specification:

Essential Desireable
• An understanding of and desire to help young people
• Ability to work independently
• Excellent communication skills (verbal and written)
• Competent IT skills Word/Excel/Access
• Car driver, current licence
• Whilst our office is open from 9am to 5pm, a willingness to work bank holidays and occasional weekends, and cover the night time on call ro-ta is required.
• Flexibility to cover collegues annual leave and sickness
• First Aid training or willingness to undertake training • Understanding of working with Equal Opportunities and Diversity Issues
• Understanding of welfare benefits system
• Knowledge of housing/hostel provi-sion and/or youth work services
• Experience of housing or hostel, or working with young people
• Understand the importance of safeguarding
• Experience of group work (team player) and 1-2-1 skills
• NVQ Level 2 in Health and Social Care

Employment Details:

Salary – £20,200 per annum FTE (£10,919 pro rata)
Hours – Part time, 20 hours per week
Holiday – Pro rata 25 days per year plus bank holidays, time off in lieu if worked
Location – Yate and Kingswood
Contract – Permanent.

Appointment will be subject to a satisfactory enhanced DBS check.

How to Apply:

To discuss this role further or to visit us prior to application, please contact Winston Williams, Project Manager on 07741 240800

To request an application pack, please contact Lauren Barrow, by email at finance@sgyh.co.uk

Deadline for applications is 9am on Tuesday 27th August 2019. Interviews will take place the week after.

This is not a Local Authority post and applicants will need to satisfy themselves with regard to condition of service.

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