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Parking Appeals Case Officer

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Job Summary

Employment Term:
Full Time, Limited Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 19/03/2019 23:59
£18,870 to £20,541
Hours per week:
37 hours
Job Category:
Planning & Transportation
Vacancy ID:
Employment Location:
Council offices, Badminton Road, Yate, Bristol, BS37 5AF
Post Number:

Job details 

Closing date:
19 Mar

Please note

This job is closed for applications.

Further information

Parking Appeals Case Officer


We have an exciting opportunity to join a busy and proactive team dealing with all aspects of the administration of Penalty Charge Notice (PCNs) progressions. The role includes decision making on PCNs that have been contested by drivers and contact both verbally and in writing to enquiries.

The Parking Appeals team adhere to policy and discuss openly decisions in a team forum. The post creates an opportunity to develop key skills in customer care and a sound knowledge of parking legislation and the Council’s Parking Enforcement Policy. The Parking Enforcement Team contributes significantly to the community by reducing emissions caused by stationary traffic, maximises available parking spaces, particularly for the disabled and at town centre locations and increasing road safety.

This post is full time and a limited term contract for 12 months.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Main Duties

• To respond to challenges and appeals against Penalty Charge Notices
• Give advice to members of the public and businesses on the parking controls in South Gloucestershire.
• Deal with customer enquiries in writing, face to face and by telephone
• Deal with the administration of PCN progressions including registration at County Court and referral to Enforcement Agents.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


You will have a relevant professional qualification or equivalent relevant experience

You must be able to work on your own and use your own initiative.

You must be able to manage a work load and comply with statutory requirements and guidelines.

You must be able to deal with aggressive and confrontational situations

Good verbal and written communication skills

Exemplifying the Council's values and behaviours.


You will have detailed knowledge of parking enforcement legislation, backed by evidence of appropriate specialist knowledge of the operation and practice of parking enforcement.

Additional Information

For an informal discussion or more information, please contact Debbie Overfield, Team Leader Appeals - Parking Services on 01454 868489 or email debbie.overfield@southglos.gov.uk.


Please note that it is a requirement of employment that a Standard Disclosure and Barring Service (DBS) check is obtained for this post. This means that you must declare any criminal convictions, cautions, reprimands or final warnings unless these are ‘protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013).

The Disclosure and Barring Service (DBS) has a confidential checking process for transgender applicants who do not wish to reveal details of their previous identity to the person who has asked them to complete an application form for a DBS check.

The contact details are:
Sensitive Applications Team, Customer services, PO Box 165, Liverpool, L69 3JD
Email sensitive@dbs.gsi.gov.uk

Salary: £18,870 to £20,541

Hours: 37 hours

Closing Date: 19 March 2019

Vacancy Ref: SGG1404/909/SS

Our Values

Our staff need to have a ‘can-do’ attitude and adapt to the fast pace of change. They must work well with others to reach a common goal and be willing to embrace a partnership and inclusive approach to delivering efficient and effective services. They must use their initiative to deliver and take responsibility for their performance to help the team, department and council to achieve its goals and must make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services. Our managers are also required to demonstrate effective leadership qualities, shape and manage team plans and motivate their staff to achieve.

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

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