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Senior Claims Handler & Insurance Assistant

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Job Summary

Employment Term:
Full time, Permanent
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 28/10/2018 23:59
£31,401 to £34,106
Hours per week:
37 hours
Job Category:
Vacancy ID:
Employment Location:
Council offices, Badminton Road, Yate, Bristol, BS37 5AF
Post Number:

Job details 

Closing date:
28 Oct

Please note

This job is closed for applications.

Further information

Senior Claims Handler & Insurance Assistant

Summary of Post

To help develop and maintain a comprehensive professional service to the Council, Members and other associated bodies in order to protect their assets and liabilities by way of Risk Management and Insurance through:

Ensuring that all claims are submitted, investigated and settled on the most beneficial terms for the Council

Promoting the concept of Risk Management throughout the Council.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Main Duties Include:

Providing support to and deputising for the Insurance & Risk Manager as and when required;

Managing all claims made against the Council with particular responsibility for Employers’ & Public Liability claims from inception through to completion, including assessing liability & quantum and reviewing medical records;

Working closely with solicitors, loss adjusters, investigators and internal colleagues, to ensure correct decisions reached within timescales;

Providing support & training to the Insurance Assistant and overseeing their workload as required;

Regular liaison with the Council’s Health & Safety Team;

Providing feedback and advice on managing risks within the Council;

Preparing reports on claims, insurance & risk matters;

Managing the School Journeys and TP Hirers Liability covers;

Participation in the review, identification and definition of the assets and liabilities of the Council to ensure a cost effective programme of Risk Management and Insurance.

Arranging insurance cover when appropriate.

Responding to enquiries and advising on matters concerning risk and insurance.

Maintain and monitor an efficient and effective filing system.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


Proven, sound experience in EL/PL claims handling with a good understanding & knowledge of Personal Injury Litigation including the Pre-Action Protocol and current CPR rules

Clear, fluent and concise written and oral communication in order to ensure a professional approach to both members of the public and commercial organisations with whom contact is constantly made;

IT literate with particular experience in using a Claims Data Base, Reporting Systems and Word;

Ability to form conclusions and valid opinions from the analysis of evidence, demonstrating awareness and creative thinking about the needs and problems of the situation in hand, seeking appropriate assistance where necessary;

Ability to form objective balanced judgements and seek appropriate assistance from the Risk and Insurance Manager

Total commitment to providing the best service through regular reviews and monitoring.

Ability to maintain a high standard of work whilst working to strict deadlines

Exemplify the Council’s values and behaviours.


To be an Associate of the Chartered Insurance Institute or working towards the qualification;

Educated to ‘A’ Level standard or equivalent, together with experience of insurance gained in local authorities and/or the insurance market;

An understanding and experience of the working of Local Government or other public services.

Additional Information

For further information after reading the job summary, please contact Ailsa Collins, Risk and Insurance Manager on 01454 864730 or email Ailsa.Collins@southglos.gov.uk.

Salary: £31,401 to £34,106

Hours: 37:00

Closing Date: 28 October 2018

Vacancy Ref: SGC1237/838/SS

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

Our Values

As an employee of South Gloucestershire Council you will be expected to have a ‘can-do’ attitude and adapt to the fast pace of change. You will strive to work well with others to reach a common goal and embrace a partnership and inclusive approach to delivering efficient and effective services. You will use your initiative to deliver and take responsibility for your performance to help the team, department and council to achieve its goals and make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services.

Legal | Liability | Claims | Insurance | Handling | Paralegal | Litigation | Executive

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