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Senior Technical Support Officer

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Job Summary

Employment Term:
Part time, Limited Term
Working Pattern:
Part Time
Advert Start Date:
23/11/2018
Advert End Date:
Closed for applications on 13/12/2018 23:59
Salary:
£21,074 - £23,866
Hours per week:
18.5
Job Category:
Admin/Clerical/Secretarial
Vacancy ID:
102732
Employment Location:
Badminton Road/ Broad Lane
Post Number:
SGC0719/846/EP

Job details 

Closing date:
13 Dec


Please note

This job is closed for applications.

Further information

Job summary

Under the supervision of the Technical Support Team Leader, the post holder will provide technical support to the Street Care and Transportation Division including administrative, financial, technical and operational duties to ensure effective and efficient service delivery. Technical support officers will lead on one or two specialist areas but will be expected to adopt a flexible cross working approach to supporting the wider service area. The service area support is delivered across two sites Broad Lane and Badminton Road however the post holder may be expected to work from any of the Council’s offices.

Candidates will need to demonstrate excellent and attained technical skills and knowledge in the same or similar organisation and discipline.

This is a limited term contract for 12 months.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.


Main Duties

The post holder will provide technical support in assisting the Council in delivery of its statutory, legislative and regulatory duties. This may include undertaking limited site visits.

Supply financial information and maintain budgetary control alongside the provision of financial statistical information to the service area, which may be related to schemes, projects, bonds and legal agreements.

Responsibility for developing and maintaining map based records and registers using GIS software and producing detailed maps, plans and diagrams to be used for a variety of purposes.

To assist with the implementation of schemes, including liaison with contractors and consultants, site supervision, survey and setting out work, and monitoring of scheme expenditure

The post holder will provide technical solutions and advice to colleagues and customers, including resolution of service requests and responses to consultations.

The post holder will provide a high level of customer care and at times deal with potentially challenging or conflict situations. This may include customers who are unhappy with service schedules and timelines.


Other duties:

Extract statistics and management information as required to assist in the production of performance indicators, statutory returns and reports.

Proactively identify and develop processes and procedures that deliver greater efficiency and effectiveness of working practices for the team and service areas. This may include delivery of training to staff, stakeholders and customers.

The post holder may provide task supervision for other staff or work projects and may be involved in the coordination of the work of more junior members of staff

Maintain budgetary control records for the Section. Prepare official orders, raise and process invoices in accordance with Council/Departmental policy to ensure Service Managers have access to accurate financial information. Control, monitor and submit petty cash claims for service.


Selection Criteria
To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.

Essential Criteria
Educated to NVQ level 3 or equivalent, or have equivalent level of experience of working within a frontline, high profile service or working within a similar complex organisation.

Considerable technical experience in one or more of the service area disciplines or similar industry discipline.

The ability to work within a statutory framework, legislation and Council Policy

Excellent level of numeracy and accuracy, which may include the ability to read and understand plans and technical information

Possess a high standard of interpersonal skills with the ability to communicate effectively both verbally and in writing and deal with potentially challenging or difficult situations.

The ability to persuade others and to deal effectively with a range of customer, officer and stakeholder enquiries.

Ability to prioritise, meet targets and take responsibility for personal workload along with effective contribution to delivery of the overall target for the teams.

Adopts a flexible approach to working that may include effective cross team working and across differing disciplines.

High level of accuracy in use of IT and experience of using Microsoft Office.

Exemplifying the Council's values and behaviours.

Desirable
Appropriate technical qualification

Demonstrate a commitment to excellent customer care with high standards for service delivery

Experience of using service specific software, including databases, financial software, mobile working solutions, DMS and GIS software


Additional Information

For an informal discussion please contact Alyson Breakwell on 01454 863544 or Alyson.breakwell@Southglos.gov.uk.


Our Values

Our staff need to have a ‘can-do’ attitude and adapt to the fast pace of change. They must work well with others to reach a common goal and be willing to embrace a partnership and inclusive approach to delivering efficient and effective services. They must use their initiative to deliver and take responsibility for their performance to help the team, department and council to achieve its goals and must make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services. Our managers are also required to demonstrate effective leadership qualities, shape and manage team plans and motivate their staff to achieve.


Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

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