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Service Support officer – Resilience Service

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Job Summary

Employment Term:
Part Time, Permanent
Working Pattern:
Part Time
Advert Start Date:
Advert End Date:
Closed for applications on 21/07/2019 23:59
£19,554 - £21,166 (pro-rated to hours worked)
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Council Office, Badminton Road, Yate, Bristol, BS37 5AF
Post Number:

Job details 

Closing date:
21 Jul

Please note

This job is closed for applications.

Further information

New and exciting opportunities have arisen within The Resilience Service, working in ‘The Home to Decide’ and ‘Next Step to Decide’ teams. We are recruiting for this new and dynamic service to start on the 1st April 2019.
You will be working with South Gloucestershire residents, to return home from hospital and help decide what steps to take to enable independent living. This strength based, highly driven and motivated team, will facilitate timely discharges, person centred care, provide short term enablement and promote independence.

The role of the team is to provide direct care 7 days a week, 365 days a year, across all 6 clusters in the county. You will be working closely within a team of service co-ordinators, Social workers, Occupational Therapists, Commissioning Officers, Business support workers and Rapid Responders.
The teams are recruiting for highly motivated, proactive and dedicated team members to join us.

The Resilience Service is an umbrella service for the Rapid Response Team, Home to Decide Team and Next Steps to Decide service (Alexandra Way). The service aims to reduce risk, and meet the council’s duty of care in the event of the market not being able to meet demand for domiciliary or residential care. Its secondary aims are to reduce hospital discharge delays attributable to social care and to reduce the number of hospital discharges that result in residential care.

The role of the Support Officer is a supporting role working within the Resilience Team to provide administrative support to the Children, Adults and Health department supporting the professional teams within Badminton Road and/or Kingswood Civic Centre.

The post holder will be responsible for completing staff rotas and payroll submissions. Using effective communication skills to liaise with customers and relay issues and queries promptly where necessary.

This role is crucial in providing an excellent, flexible and diverse administrative service ensuring compliance with statutory requirements of the department in a constantly changing environment.

In return for your commitment and hard work the council offers great benefits which include:
• Local government pension scheme
• Generous annual leave entitlement
• Annual salary reviews
• Flexible working arrangements including flexi-time
• Child care vouchers and much more….

Main duties may include but are not exclusive to:

• Provide administrative support to managers ensuring work carried out is efficient and procedures are effectively implemented.

• Act as a main point of contact for the service area and provide effective communication when dealing with enquiries and information requests.

• Collate and maintain records and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted.

• Research information within your area of service specialism and collate evidence for presentation in reports. This may include drafting sections of documents for use by others.

• Interact with customers, colleagues and partners to maintain strong working relationships.

• Communicate specific concerns, queries and issues and ensure they are accurately and promptly relayed when necessary.

• Accurately record and also assist in the monitoring and maintaining of budgets/financial information/resources.

For an informal discussion, once you have read the jobs summary, please contact Victoria McCuaig - Team Manager, Resilience Team on 01454 866127 or email Victoria.McCuaig@southglos.gov.uk.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

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