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Technical Support Officer

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Job Summary

Employment Term:
Full time, Permanent
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 02/06/2019 23:59
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Broad Lane
Post Number:

Job details 

Closing date:
2 Jun

Please note

This job is closed for applications.

Further information

Technical Support Officer

Under the supervision of the Technical Support Team Leader, the post holder will provide technical support to the Street Care and Transportation Division including administrative, financial, technical and operational duties to ensure effective and efficient service delivery. The service area support is delivered across two sites Broad Lane and Badminton Road however the post holder may be expected to work from any of the Council’s offices.

Interviews scheduled for 10/06/2019.
Main Duties

The post holder will provide technical and administrative support to the Street Care and Transportation Division including administrative, financial, technical and operational duties to ensure effective and efficient service delivery.

The post holder will respond to service and customer requests, queries or complaints, which will include emergency incidents, seeing through queries and advising those involved of actions taken. Deliver a high level of customer care throughout and at times deal with potentially challenging or difficult situations. This may include dealing with customers who are unhappy with service level and response times.

Administration and co-ordination of activities relating to the statutory requirements of the Department which will include our duties under Highways & Traffic Regulation (etc.) Acts and notifications under New Roads and Street Works Act.

Be responsible for the day-to-day maintenance and assist in the development of technical administrative systems and office procedures, including changes to existing and new technology.

Extract statistics and management information as required to assist in the production of performance indicators, statutory returns and reports.

Maintain budgetary control records for the Section. Prepare official orders, raise and process invoices in accordance with Council/Departmental policy to ensure Service Managers have access to accurate financial information. Control, monitor and submit petty cash claims for service.

The post holder will evaluate own priorities in respect of service area needs and be aware of Legislative and Council requirements and any associated targets

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.

Essential Criteria

Relevant administrative and/or technical experience in one or more of the service areas or a similar industry discipline.

Minimum of Five GCSE level grade C and above including Maths and English and relevant NVQ level 3 (or equivalent) and/or able to demonstrate equivalent level of skills.

Ability to prioritise, meet targets and take responsibility for personal workload

Adopts a flexible approach to working that will include effective cross working and demonstrate ability in contributing to and influencing the success of a team.

Demonstrate an ability to interpret, understand and work within a statutory framework, legislation and Council policy

Possess a high standard of interpersonal skills including the ability to deal effectively with a range of potentially challenging situations

High level of numeracy and accuracy

Effective verbal and written communication skills

Experience in the use of Microsoft Office, including Word and Excel, back office systems, web and internet based applications

Demonstrate a commitment to excellent customer care with high standards for service delivery

Additional Information

After reading the job summary, if you require further information please contact Alyson Breakwell Alyson.breakwell@southglos.gov.uk tel: 01454 863544

Salary: H10

Hours: 37 hours

Closing Date: 02/06/2019

Our Values

Our staff need to have a ‘can-do’ attitude and adapt to the fast pace of change. They must work well with others to reach a common goal and be willing to embrace a partnership and inclusive approach to delivering efficient and effective services. They must use their initiative to deliver and take responsibility for their performance to help the team, department and council to achieve its goals and must make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services. Our managers are also required to demonstrate effective leadership qualities, shape and manage team plans and motivate their staff to achieve.

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

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