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Technical Support Officer SGC0741/905/WW

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Job Summary

Employment Term:
Full Time, Limited Term
Working Pattern:
Part Time
Advert Start Date:
Advert End Date:
Closed for applications on 24/02/2019 23:59
£18,870 to £20,541 ( pro rata)
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Council Offices, Broad Lane, Engine Common Loan, Yate. Bristol. BS37 7PN
Post Number:

Job details 

Closing date:
24 Feb

Please note

This job is closed for applications.

Further information

Technical Support Officer ( LTC)

Under the supervision of the Technical Support Team Leader, the post holder will provide technical support to the Street Care and Transportation Division including administrative, financial, technical and operational duties to ensure effective and efficient service delivery.

You will provide technical and administrative support to the Street Care and Transportation Division including administrative, financial, technical and operational duties to ensure effective and efficient service delivery.

The post holder duties:
Respond to service and customer requests, queries or complaints, which will include emergency incidents, seeing through queries and advising those involved of actions taken. Deliver a high level of customer care throughout and at times deal with potentially challenging or difficult situations. This may include dealing with customers who are unhappy with service level and response times.

Administration and co-ordination of activities relating to the statutory requirements of the Department which will include our duties under Highways & Traffic Regulation (etc.) Acts and notifications under New Roads and Street Works Act.

Be responsible for the day-to-day maintenance and assist in the development of technical administrative systems and office procedures, including changes to existing and new technology.

Extract statistics and management information as required to assist in the production of performance indicators, statutory returns and reports.

Maintain budgetary control records for the Section. Prepare official orders, raise and process invoices in accordance with Council/Departmental policy to ensure Service Managers have access to accurate financial information. Control, monitor and submit petty cash claims for service.

The post holder will evaluate own priorities in respect of service area needs and be aware of Legislative and Council requirements and any associated targets

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Selection Criteria:

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.

Essential Criteria:

Relevant administrative and/or technical experience in one or more of the service areas or a similar industry discipline.

Minimum of Five GCSE level grade C and above including Maths and English and relevant NVQ level 3 (or equivalent) and/or able to demonstrate equivalent level of skills.

Ability to prioritise, meet targets and take responsibility for personal workload

Adopts a flexible approach to working that will include effective cross working and demonstrate ability in contributing to and influencing the success of a team.

Demonstrate an ability to interpret, understand and work within a statutory framework, legislation and Council policy

Possess a high standard of interpersonal skills including the ability to deal effectively with a range of potentially challenging situations

High level of numeracy and accuracy

Effective verbal and written communication skills

Experience in the use of Microsoft Office, including Word and Excel, back office systems, web and internet based applications

Demonstrate a commitment to excellent customer care with high standards for service delivery

Additional Information:

This post is part time (18.50 hours) Limited Term Contract.

Interview Date: Friday 1st March 2019

This post is primarily office-based at our Broad Lane offices in Yate, although there may be occasions where the duties of the post require you to travel to other venues within South Gloucestershire on Council business.

Our Values

As an employee of South Gloucestershire Council you will be expected to have a ‘can-do’ attitude and adapt to the fast pace of change. You will strive to work well with others to reach a common goal and embrace a partnership and inclusive approach to delivering efficient and effective services. You will use your initiative to deliver and take responsibility for your performance to help the team, department and council to achieve its goals and make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services.

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

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