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Technical Support Trainee SGC0748 /913/NSH

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Job Summary

Employment Term:
Full Time, Limited Term
Working Pattern:
Full time
Advert Start Date:
01/04/2019
Advert End Date:
Closed for applications on 21/04/2019 23:59
Salary:
£18,426
Hours per week:
37
Job Category:
Admin/Clerical/Secretarial
Vacancy ID:
105109
Employment Location:
South Gloucestershire Council Officer - Badminton Road, Yate, Bristol
Post Number:
SGC0748 /913/NSH

Job details 

Closing date:
21 Apr


Please note

This job is closed for applications.

Further information

Technical Support Trainee Full Time

Summary of Post
This is an exciting opportunity for someone who may be either starting out or looking for a change in their career and wishes to develop their knowledge and skills within a customer focused environment.

The trainee role is based within the Environment & Community Services Department and will sit within Strategic Planning and Housing Technical Support Team. The team’s purpose is to provide technical support to two high profile services which will be pivotal to delivery of growth in the region.

We are looking for someone who although may not have office experience is keen to learn and develop their skills whilst working as part of a busy team supporting the residents and businesses of South Gloucestershire. This a career entry post for technical support where progression occurs through successful recruitment opportunities.

The post holder may be expected to work from Badminton Road Office in Yate. This post is Limited Term for 6 months. Interviews will be week commencing 29/04/2019.

Main Duties
Under the day to day supervision of the Technical Support Team Leader the post holder will be responsible for assisting in the delivery of high quality technical support to the Environment & Community Services Department and its customers.

The post holder will operate a variety of manual and IT systems including; Microsoft Office, databases and document management system. Using established systems and procedures they will collate, record and update information ensuring information is accurately captured.

Duties will include answering general enquiries, the collation of information in relation to applications, licences and service requests, advising customers where their information is incomplete and the remedy, indexing and filing of documents into the document management systems, electronic mail distribution and assist other members of staff with any duties relevant to the service.

Physical Effort and Working Environment (other than in a normal office environment)

The post will be primarily office-based although there may be some occasions where the post holder is expected to work outside the office, for example meeting members of the public at roadshows or events.


Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.

Essential

1. Five GCSEs above C grade including Maths and English, NVQ2
2. Good verbal and written communications skills
3. A polite and efficient manner, with the ability to deal with customers courteously
4. A good knowledge of IT with experience of various different Office packages
5. Numeric and demonstrate a technical aptitude
6. Demonstrate a willingness to learn new tasks
Desirable
7. Experience of working in a customer focussed role or environment

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

Our Values

As an employee of South Gloucestershire Council you will be expected to have a ‘can-do’ attitude and adapt to the fast pace of change. You will strive to work well with others to reach a common goal and embrace a partnership and inclusive approach to delivering efficient and effective services. You will use your initiative to deliver and take responsibility for your performance to help the team, department and council to achieve its goals and make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services.

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