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Telecare Technician SGC0763/910/NSH

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Job Summary

Employment Term:
Part Time, Permanent
Working Pattern:
Part Time
Advert Start Date:
Advert End Date:
Closed for applications on 31/03/2019 23:59
£21,074 - £23,866 (Pro rata to hours worked)
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
See job description
Post Number:

Job details 

Closing date:
31 Mar

Please note

This job is closed for applications.

Further information

Telecare Technician

Summary of Post

Candidates interested in this role may also like to apply for the part time (18.5) Occupational Therapy Technician post. The skills needed for both are comparable with the teams collocated.

Telecare and pendant alarm/alert equipment enables people to call for help anywhere within their home 24 hours a day, 365 days a year. Telecare can offer peace of mind not only to customers, but also to their family and friends. Under the supervision of the Senior Practitioner and Telecare coordinator, you will work with people who are older or disabled and their family and carers to deliver Telecare services. Many of the people you will work with may also require social care services.

Working with the Telecare Coordinator, social care and health colleagues and other agencies, you will provide advice and technical guidance to find and install the most appropriate Telecare solutions for customers.

Interviews scheduled for week 29/04/2019.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Main Duties

You will install and test technology in a customer’s home, you will ensure that the customer understands the technology and how the Telecare package works to support them.

You will help the customer gain confidence in the equipment and understand how the remote monitoring operates and supports them.

You will explain when and how a customer may be eligible for a response service from the Council’s rapid response team.

You will support the Telecare service to undertake planned maintenance and asset management and repair or replace equipment that is reported to be faulty.

You will undertake work in a wide range of properties being aware of different technologies being offered by Social landlords that may compliment or interrupt the Council’s Telecare service.

You will have knowledge of technology or training and be able to make bespoke installations to achieve safe, effective and secure connection to the remote monitoring service. You will make risk assessments and take due consideration for the health and safety of the customer, yourself and other people living in, visiting or working within the home.

You will support the Telecare Coordinator to maintaining hardware stock levels, you will liaise with manufacturers, suppliers and company representatives and follow the Council’s procurement procedures as required.

Under supervision of the Telecare coordinator, you will manage your own workload, office administration and record keeping. You will prepare your work, and carry out installations/ home visits in a timely and cost effective manner.

Physical Effort and Working Environment (other than in a normal office environment)

You will be required to visit customers in their homes. On occasion you may be required to deal with people whose behaviour is challenging.

In making a Telecare installation, you will be skilled in the use of portable electric power tools, screw drivers and be able to climb a step ladder in compliance with all health and safety regulations, policies and procedures.

Physical effort working in potentially difficult situations will be required. Physical flexibility and the ability to lift, move or reposition furniture and household objects may be required.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in your Expression of Interest


Experience in using a range of power and hand tools. (KSE1&2)
Ability to carry out a range of practical skills. (KSE2)
Ability to use a range of tools when installing equipment (KSE3)
Knowledge of Health and Safety practices when using tools and equipment in people’s homes (KSE3)
Good communication and interpersonal skills. (KSE9)
Ability to manage own workload. (KSE7)
Ability to manage stock. (KSE2&7)
Knowledge of procurement processes (training in the Council’s own procurement procedures will be given as needed). (KSE2&3)
An awareness of disability and the needs of older people and the role of equipment and adaptations in maintaining independence and wellbeing. (KSE2,6&9)


Experience working in a social care setting and or working with vulnerable people. (KSE2)

Additional Information

There is one post of 18.5 hours per week

The Council is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

This post is subject to a Disclosure and Barring Check (DBS) and is exempt from the Rehabilitation of Offenders Act. All offences will be considered.

If you use your vehicle on authorised Council business, you will receive a mileage payment based on the Inland Revenue Authorised Mileage Allowance Payment Scheme (AMAPS).

The allowance is provided on the condition that your own insurance covers you for business use and indemnifies the Council against claims (including those concerning passengers) arising out of the use of the vehicle on official business.

For an informal discussion, once you have read the job summary, please contact Catherine Young Tel 01454 868138 Catherine.young@southglos.gov.uk


Hours: 18.5

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

Our Values

As an employee of South Gloucestershire Council you will be expected to have a ‘can-do’ attitude and adapt to the fast pace of change. You will strive to work well with others to reach a common goal and embrace a partnership and inclusive approach to delivering efficient and effective services. You will use your initiative to deliver and take responsibility for your performance to help the team, department and council to achieve its goals and make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services.

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